Senior Clinical Administrative Coordinator - Remote in OH, IN or KY

UnitedHealth Group • Fort Wayne, IN

410d • Remote

About The Position

The Senior Clinical Administrative Coordinator will work remotely within Ohio, Indiana, or Kentucky, supporting the Practice Extend Team at UnitedHealth Group. This role focuses on engaging high-risk patients, scheduling appointments, and facilitating communication between patients and healthcare providers to improve health outcomes. The position requires strong organizational skills and the ability to manage patient communications effectively.

Requirements

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of Prior Medical / Healthcare experience in a hospital, pharmacy, or physician's office providing clinical or administrative assistance
• 2+ year experience working with medical terminology
• 1+ year of experience managing high volume patient communication via phone
• Computer proficiency, to include strong data entry and utilizing Microsoft Office, Outlook, and direct messaging applications (Teams, Webex, etc.)
• Must be able to type and navigate a Windows-based environment simultaneously
• Ability to work Monday - Friday, 08:00AM - 05:00PM, with flexibility to work until 07:00PM (two days a week)

Nice To Haves

• Pharmacy Tech, Pharmacy Tech for Insurance Company, or Medical Assistant
• Managed Care Experience
• Bilingual - Fluency in English and Spanish

Responsibilities

• Work with a Clinical Care Team to support patient and provider engagement
• Engage high-risk patients telephonically to schedule appointments with Clinical Care Team
• Utilize multiple technology systems and outreach to provider offices and/or pharmacies as needed to capture pertinent information for patient engagement
• Support patients by scheduling PCP appointments on their behalf
• Prepare patient cases in workflow management platform for Care Team patient engagement
• Facilitate exchange of clinical information between Care Team and provider offices to ensure identified patient concerns and needs are addressed by provider offices
• Communicate with provider offices to problem-solve patient issues and/or facilitate communication between practice staff and Care Team
• Notify Care Team of relevant information gathered during calls to patient that may affect the patient's disease state or medication regimen
• Develop strong relationships with provider offices participating with Practice Extend program by communicating patient needs
• Build rapport and establish trusted relationships with patients via daily outbound and inbound calls

Benefits

• 4 weeks of paid training
• Flexible work hours
• Remote work options for residents in OH, IN, or KY

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED