Senior Clinical Administrative Coordinator -Hybrid in Honolulu, HI

UnitedHealth Group • Honolulu, HI

83d • $20 - $35 • Remote

About The Position

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Senior Clinical Administrative Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service. Supports the teams in meeting financial, clinical and service goals. This position follows a hybrid schedule with three in-office days per week.

Requirements

• High School Diploma/GED (or higher) OR 4+ years of experience working within the healthcare industry or with healthcare insurance
• 2+ years of experience analyzing and solving customer problems
• 1+ years of medical office experience
• Advanced level of proficiency with MS Word, Excel (create, edit, save documents) and Outlook (email and calendar management), and the ability to use multiple web applications
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Live in a location that can receive an approved high-speed internet connection or leverage an existing high-speed internet
• Reside on the island of Oahu

Nice To Haves

• Experience working within the healthcare industry and with healthcare insurance
• Experience working in a hospital, physician's office or medical clinic setting
• Prior work at home experience
• Clerical or administrative support background
• Experience working in a call center
• Knowledge of ICD-10 and CPT codes

Responsibilities

• Act as a Subject Matter Expert for other team members
• Manage the intake of members or the admission/discharge information post notification
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services
• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
• Resolve inquiries from members and/or providers
• Perform other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED