Senior Clientele Specialist

GOAT Group•Los Angeles, CA

9d•$23 - $23•Onsite

About The Position

As a Clientele Specialist at Flight Club, you will be at the forefront of delivering an exceptional customer experience while taking on advanced responsibilities within our retail environment. Your expertise in sneaker and streetwear fashion, along with strong sales skills will help elevate our store’s performance and customer engagement. In this role, you will: Serve as a primary point of contact for VIP and high-value clients during in store visits Greet, host, and guide clients through a seamless, personalized in-store experience Model exceptional customer service by building customer relationships; make recommendations based on client needs; drive sales through suggestive selling, add-ons and ship-to-home orders Stay ahead of industry trends and deepen expertise in sneaker fashion and product knowledge, sharing insights with customers and team members to elevate service and engagement. Achieve individual sales goals, maximize and raise the sales bar for the team Ensure all products are displayed, functioning properly and presentable to customers by company standards Build lasting relationships with customers through genuine interactions, enhancing their loyalty to Flight Club and creating memorable shopping experiences Adhere to all company policies and guidelines, demonstrating professionalism and integrity in every interaction Work closely with your colleagues to create a cohesive team environment. Share knowledge, support each other and ensure every customer receives exceptional service Foster genuine connections with customers that differentiate the Flight Club experience, encouraging loyalty and repeat visits Take on additional operational responsibilities as needed, including inventory management and merchandising support, to ensure store efficiency and presentation Be flexible and ready to assist with various tasks that contribute to the store’s success The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.

Requirements

2-4 years of sales experience in the retail/service industry
Passion and knowledge of sneakers and fashion
Detailed, organized and have excellent time management
Experienced and able to quickly adapt and react positively to business needs and changes

Responsibilities

Serve as a primary point of contact for VIP and high-value clients during in store visits
Greet, host, and guide clients through a seamless, personalized in-store experience
Model exceptional customer service by building customer relationships; make recommendations based on client needs; drive sales through suggestive selling, add-ons and ship-to-home orders
Stay ahead of industry trends and deepen expertise in sneaker fashion and product knowledge, sharing insights with customers and team members to elevate service and engagement.
Achieve individual sales goals, maximize and raise the sales bar for the team
Ensure all products are displayed, functioning properly and presentable to customers by company standards
Build lasting relationships with customers through genuine interactions, enhancing their loyalty to Flight Club and creating memorable shopping experiences
Adhere to all company policies and guidelines, demonstrating professionalism and integrity in every interaction
Work closely with your colleagues to create a cohesive team environment. Share knowledge, support each other and ensure every customer receives exceptional service
Foster genuine connections with customers that differentiate the Flight Club experience, encouraging loyalty and repeat visits
Take on additional operational responsibilities as needed, including inventory management and merchandising support, to ensure store efficiency and presentation
Be flexible and ready to assist with various tasks that contribute to the store’s success