Senior Client Trainer (KBB)

Cox Automotive

291d • $79,400 - $119,000 • Remote

About The Position

The KBB Instant Cash Offer (ICO) Senior Client Trainer is responsible for in store implementation of assigned Cox Automotive products by executing our approved best in class dealer training processes. The Senior Client Trainer should maintain acceptable Service Level Agreements. (new dealer on-boarding, follow up trainings, at risk trainings etc.) The Senior Client Trainer is jointly responsible for assisting in the development of our internal CAI team's knowledge and use of all products as well as working closely with the CSM Team and sales teams. They are individually responsible for the implementation of a target number of dealers per month, with the balance of time handling duties as assigned by ICO management for existing clients.

Requirements

• Bachelor's degree in a related discipline and 4 years' experience in a related field.
• 5+ years of experience in retail automotive (dealership) OR a combination of experience in: Retail automotive (dealership) AND relevant consultative Sales experience in the automotive industry.
• Proven advanced relationship management capabilities.
• Demonstrated advanced communication skills (verbal, written, phone, interpersonal and presentation).
• Proven ability and experience working with all levels of employee within a Dealership.
• Demonstrated ability to articulate and communicate in an engaging manner.
• Demonstrated advanced listening skills with an ability to detect problems and risks through all communication vehicles (in person, by phone, via email).
• Demonstrated and proven advanced customer service skills and methodology.
• Demonstrated ability to work in both a team oriented and an individual environment.
• Proficiency in using Customer Relationship Management Systems.
• Computer literacy including MS Office suite.

Responsibilities

• Effectively onboard new dealers using the approved Cox Automotive products processes, tools and behaviors into an existing dealer and/or group.
• Engage in high profile implementation planning with external Executives, Dealership owners, general management and store level personnel.
• Conduct pre-launch activities with new ICO dealers in alignment with the Best In Class Implementation Guide.
• Work directly with all levels within the dealership with a focus on the General Manager, Used Car Manager, Internet Manager and ICO related associates.
• Ensure all product launches are effectively taken to market through the launch process and SLA visits with immediate results for the client.
• Build and develop strong working relationships with customers and users at all levels from Dealer/owner/Decision Maker down.
• Work with assigned ‘at risk' clients; determine action plan(s) to turnaround and retain for success.
• Provide tailored solutions to the product integration into an existing dealer process up to and including the Road to The Sale in order to achieve Best in Class results.
• Assist in generating high client attendance to product launches; meet all set minimum team attendance goals at launch day.
• Ensure dealer client has an understanding and the full value of the products being trained on-line.
• Participate in relevant product development and enhancement review sessions to continue in development as a business partner while leveraging real time field experience.
• Plan in-field travel schedule to maximize efficiency, time with clients and ‘reach'.
• Work with Performance Management (CSM) team members in mentoring activities as required.
• Coordinate with field-based CAI who currently own the relationship with the account to gain knowledge, insight and information on the account prior to and post-implementation.
• Prepare and communicate approved summary reports with appropriate documentation.
• Engage and participate in the exchange of ‘best practices' across entire IC and CSM team.
• Use SFX to document ALL interactions with the client.

Benefits

• Flexibility to take as much vacation with pay as they deem consistent with their duties.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Bachelor's degree