Senior Client Support Specialist

One Community Bank•Adams, WI

1d•Onsite

About The Position

Are you ready for an exciting opportunity to make a significant impact in the banking industry? Join our team at One Community Bank as a Full Time Senior Client Support Specialist in Adams, WI. As a Senior Client Support Specialist, you will have the chance to be at the forefront of building and maintaining strong relationships with our valued clients. You will provide exceptional client service by addressing client inquiries, resolving issues, and offering tailored solutions. This role is perfect for someone who thrives in a fast-paced, dynamic environment and enjoys working directly with clients in a call center environment. You will have the opportunity to collaborate with a dedicated team of professionals who share your passion for client satisfaction. We offer a competitive salary that reflects your skills and experience, along with growth opportunities within our organization. This is an onsite position, providing you with the chance to work closely with clients and other colleagues in a supportive and professional environment. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, and Long-term and short-term disability insurance. Don't miss out on this exciting opportunity to take your career to the next level with One Community Bank! Apply today! Your day as a Senior Client Support Specialist As a Full Time Senior Client Support Specialist at One Community Bank, you will play a crucial role in exceeding client expectations. This position will r espond to client's inquires by phone, email or on-line chat relating to all deposit, safe deposit, loan, debit card accounts, online and mobile banking. In addition, this colleague will process and close consumer loans and recommend bank products and services. With the aid of enhanced technology, you will have the opportunity to work with a larger number of clients on a daily basis compared to other roles in the bank. We believe in the power of making a positive impact in the communities where we live and work, and as a Senior Client Support Specialist, you will have the chance to contribute to this mission. Embracing change is essential for growth and success, and we actively seek out opportunities to improve and enhance everything we touch. Join our team and be a part of a forward-thinking organization that values innovation, customer satisfaction, and community involvement.

Requirements

At least two years of banking experience, with a focus on personal banking and a preference for consumer lending experience.
Effective communication skills are essential, as the role will involve engaging with clients through various channels such as phone, email, and online chat.
The ability to make informed decisions quickly, within established guidelines and using knowledge of operating and security procedures, is crucial.
Strong organizational skills and the ability to work independently are also important, as the role requires managing a wide variety of tasks with meticulous attention to detail.
Problem-solving skills and the ability to handle customer questions and concerns with warmth and a collaborative spirit are highly valued.
A comprehensive understanding of the rules, regulations, policies, and procedures in the financial services industry is necessary to ensure compliance and provide accurate information to clients.
Proficiency in Microsoft Office is also required for this position.

Nice To Haves

The ability to get an NMLS number is preferred.

Responsibilities

Respond to client's inquires by phone, email or on-line chat relating to all deposit, safe deposit, loan, debit card accounts, online and mobile banking.
Process and close consumer loans
Recommend bank products and services.