Senior Client Support Consultant

Sun Life Financial • Hines, IL

383d • $75,800 - $113,700

About The Position

The Client Support Consultant (CSC) at Sun Life is responsible for managing the group claims client-facing experience for employers with over 2000 enrolled employees. This role serves as the primary contact for the Senior Client Relationship Executive and the employer, focusing on enhancing client satisfaction with group benefits programs. The CSC acts as a subject matter expert, addressing client escalations, developing service recovery plans, and conducting claim segment reviews to identify gaps and training needs. The position emphasizes collaboration with internal teams to ensure a seamless client experience and proactive problem-solving.

Requirements

• 4+ years of experience in the Employee Benefit industry or knowledge of Group Benefit Services.
• Ability to work with a diverse range of people.
• Strong relationship management skills and ability to build productive relationships.
• Demonstrated integrity and transparency in professional dealings.
• Ability to independently organize and prioritize work to meet business goals.
• Strong presentation, interpersonal, and communication skills.
• Proven consultation and client relationship skills.

Nice To Haves

• Experience in project management and multi-tasking.
• Strong analytical, mathematical, and problem-solving skills.

Responsibilities

• Collaborate with internal personnel to meet client Group Claims expectations.
• Provide proactive solutions while managing client experience objectives.
• Establish and maintain relationships with Employers/Brokers for various benefit plans.
• Act as the primary contact for Group Claim inquiries and issue resolution.
• Assess and validate client claim needs on an ongoing basis.
• Propose innovative solutions based on client needs, including custom reports.
• Maintain relationships with internal service departments to resolve issues.
• Partner with Implementation Consultant for seamless product implementation.
• Conduct regular case reviews to enhance the Client claims experience.
• Participate in presentations, representing the Sun Life group claims value story.

Benefits

• Generous vacation and sick time.
• Market-leading paid family, parental, and adoption leave.
• Partially-paid sabbatical program.
• Medical plans and company-paid life and AD&D insurance.
• Disability programs and more.
• 401(k) plan with employer-paid match and employer-funded retirement account.
• Flexible work environment with a collaborative culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees