Senior Client Success Manager

Meyers Printing • Brooklyn Park, MN

9d

About The Position

The Senior Client Success Manager will be a key liaison between clients and our manufacturing teams, representing the client's best interests and ensuring smooth project execution. This role will act as the client's advocate within Meyers, providing updates, overseeing production timelines, and ensuring that every detail of the client's project aligns with their expectations and requirements. The Senior Client Success Manager will also support new item setup, new client onboarding, and work to resolve client issues promptly.

Requirements

• Proven experience in Client Success Manager, Account Manager or similar role, preferably in the label and packaging printing, or manufacturing industries.
• Strong organizational and project management skills, with the ability to handle multiple tasks and prioritize effectively.
• Exceptional verbal and written communication skills, with the ability to interact confidently with clients and internal teams.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and industry-related software (ERP systems, quoting tools) IQuote and Radius experience
• Strong problem-solving skills and a customer-focused mindset, with the ability to proactively address client needs and concerns.
• A collaborative team player who thrives in a dynamic, fast-paced environment.
• Bachelor's degree in graphic arts, business, marketing, communications or a related field, or equivalent work experience.
• 5+ years of experience in client-facing account management or planning or project management roles.
• Experience in the label, and packaging, or printing industry preferred.

Nice To Haves

• Experience in the label, and packaging, or printing industry preferred.

Responsibilities

• Client Advocacy & Relationship: Serve as the primary point of contact for assigned clients, acting as their "eyes and ears" on the production floor. Ensure that client expectations are met by closely monitoring and communicating order status, identifying potential issues, and working proactively to resolve them. Own all aspects of the transactional relationship with clients.
• Order Management & Production Coordination: Oversee new item setup, project timelines, and execution by working cross-functionally with internal teams including sales, job planners, design, manufacturing, and preproduction to ensure on-time delivery and product quality.
• Client Support: Lead our external communications and our internal project management for all client support, responding to client inquiries and addressing any concerns related to quality issues, order timelines, product specifications, or similar support issues.
• Project Management: Manage multiple client projects simultaneously, ensuring that all relevant info is entered into Meyers' systems accurately and are executed according to schedule for live orders, trials, design projects and more.
• Pricing & Quotations: Collaborate with sales and estimating teams to develop pricing quotes for clients. Ensure that all pricing and changes in project scope are clearly communicated to the client and internal teams.
• Client Retention & Satisfaction: Continuously work to build strong, long-lasting relationships with clients. Conduct post-production follow-ups to ensure satisfaction and identify opportunities for improvement. Learn to anticipate challenges and proactively identify opportunity to delight clients. Actively participate in client meetings online and in-person.
• New Client Onboarding: Assist with the onboarding of new clients and guide them through Meyers' processes to ensure seamless project integration.

Benefits

• Meyers offers competitive compensation, including salary and commissions, a rich benefits package for our full-time employees (30+ hours a week) including health, dental, and vision insurance, 401(k) retirement plan and match, generous paid time off, 10 holidays, profit sharing, exercise room and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level