Senior Client Success Manager, Manufacturing

Siemens • Raleigh, NC

115d • $73,500 - $126,000

About The Position

We are looking for a strategic and results-driven Senior Customer Success Manager (CSM) to manage a portfolio of high-value enterprise accounts, each contributing over ~$100,000 in Annual Recurring Revenue (ARR). This role is essential to driving customer satisfaction, retention, and growth through proactive engagement, strategic planning, and value realization. You will serve as a trusted advisor to our most valuable clients, ensuring they achieve their desired outcomes while aligning them with our business goals. This role requires a strong blend of customer success expertise and revenue accountability, including managing forecasts and owning a revenue target.

Requirements

• BA/BS degree OR 5+ years of Client Success experience in lieu of degree.
• 3+ years of demonstrated ability in Customer Success, including direct experience managing Enterprise-level accounts.
• Proven success managing accounts with ARR greater than $100K.
• Demonstrated experience being responsible for a revenue target, managing a forecast, and contributing to account growth.
• Knowledge of SaaS operations, including subscription revenue, product development cycles, and customer lifecycle management.
• Experience using Salesforce, Microsoft Office, and BI tools.
• Dedication and curiosity for managing to metrics and making data-driven decisions.
• Excellent communication and collaboration skills to maintain strong client relationships.
• Clear and concise verbal and written communication; effective with live and virtual presentations.
• Strong organizational, time management, and project management skills.
• Diagnostic skills to efficiently solve customer problems and engage internal stakeholders as needed.
• Proven ability to thrive in a fast-paced professional environment and manage multiple complex assignments simultaneously.
• Experience working with clients in one or more of the following verticals: Energy, Manufacturing, Education, Government, and Healthcare.

Nice To Haves

• Experience with Customer Success platforms like ChurnZero or Gainsight.
• Background in CMMS (Computerized Maintenance Management Systems).
• Proven success leading cross-functional initiatives with measurable impact.
• Experience with Manufacturing clients.

Responsibilities

• Lead the post-sale relationship for a portfolio of strategic enterprise accounts.
• Manage client renewal process for forecasting and securing revenue.
• Drive customer adoption, satisfaction, and retention through proactive engagement and success planning.
• Partner cross-functionally with Sales, Product, and Support to deliver seamless customer experiences.
• Identify and implement growth opportunities within accounts, including upsell and cross-sell strategies.
• Lead Quarterly Business Reviews (QBRs) and executive-level engagements.
• Monitor account health and usage metrics to proactively address risks and opportunities.
• Accurately forecast renewals and expansions, contributing to overall revenue targets.
• Advocate for customer needs internally and influence product roadmap decisions.

Benefits

• Siemens offers a variety of health and wellness benefits to our employees.
• The pay range for this position is $73,500 - $126,000 annually with a target incentive of 10% of the base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees