Senior Client Success Associate

T-Mobile • Los Angeles, CA

3d

About The Position

This role supports business objectives by supporting sales and client success teams by building media plans for existing and potential clients. It primarily involves collaborating with sales and client success teams to create recommendations and optimize advertising plans based on client needs. The role serves as a subject matter expert on T-Mobile Advertising digital-out-of-home (DOOH) DSP and media planning. Success is measured by the effectiveness of sales support, process improvements, and alignment with client requirements. The work directly impacts sales performance and overall revenue for our DOOH programmatic marketplace.

Requirements

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• Communication Skills: Must be an effective written and verbal communicator to work cross functionally with internal and external teams (Required)
• Flexible & Adaptable: Ability to thrive in a dynamic, fast-paced work enviornment (Required)
• Detail Oriented "Do-er": Pays attention to small things and can be counted on to deliver (Required)
• Industry Knowledge: Detailed knowledge of the advertising industry, specifically the digital and programmatic space including digital media metrics and campaign KPIs (Required)
• At least 18 years of age
• Legally authorized to work in the United States
• Travel Required (Yes/No): Yes

Nice To Haves

• Acceptable areas of study include Marketing, Communications, Advertising or related field (Preferred)
• 2-4 years Sales Planning, digital agency, online advertising, or sales operations (Preferred)
• 2-4 years Advertising tech exposure, e.g. Google Ad Manager, MediaMath, Salesforce, Sharepoint and Excel (Preferred)
• Strategic Minded/Proble Solving: Capable of analyzing resutls and providing strategic plans to drive project forward. (Preferred)

Responsibilities

• Collaborate with sales and client success team in building RFPs to create comprehensive media plans for existing and potential clients.
• Partner with the Client Success team to gather assets, set-up campaigns, and monitor campaigns for performance and delivery.
• Pull DOOH and Mobile reporting, coordinate with internal teams to resolve reporting discrepancies and meet client needs.
• QA creative files and digital assets for DOOH & Mobile campaigns to ensure creative files and tags meet specs.
• Provide inventory and pricing guidance in partnership with operations and other stakeholders
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees