McKinsey-posted 4 months ago
Full-time • Mid Level
Chicago, IL
Professional, Scientific, and Technical Services

Your Growth Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won't find anywhere else. When you join us, you will have: Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey. A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

  • Contribute to optimizing onboarding processes, training, communications, and user adoption strategies.
  • Build and maintain meaningful relationships with a portfolio of clients and internal teams.
  • Demonstrate the value of Wave's offerings and regularly share additional use cases.
  • Identify expansion opportunities and drive product adoption and satisfaction.
  • Participate in innovative efforts to broaden client impact and proactively deliver client engagement activities such as workshops, business reviews, and strategic outreach.
  • Assist in resolution of issues related to adoption, business operations, and client relationships.
  • Act as a client advocate within the team and the broader firm.
  • Deliver thought leadership by staying abreast of client needs, industry trends, and competitor offerings.
  • Build and optimize client delivery and development strategies.
  • Contribute to the contract extension and renewal process.
  • Collaborate closely with leadership for contractual and billing matters.
  • Undergraduate degree with an excellent academic record; MBA/graduate degree a plus.
  • 3+ years of account management, client relationship management or pre-sales experience in a consultative product or services environment.
  • Prior consulting experience desirable but not required.
  • Experience with SaaS and/or digital products preferred.
  • Experience in project management, program management or change management is desirable.
  • Commitment to delivering exceptional results.
  • Strong entrepreneurial drive and sense of ownership with a keen interest in proactively building McKinsey's Wave solution.
  • Relationship management skills; able to manage key stakeholders internally and at clients.
  • Clear oral and written communication skills to present complex value propositions to senior client executives.
  • Comprehensive benefits package to enable holistic well-being for you and your family.
  • Competitive salary based on location, experience, and skills.
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