Senior Client Services Professional, MSP

Powerup • New Albany, OH

262d • Remote

About The Position

The Senior Client Services Professional at AgileOne is responsible for supporting operations for clients by assisting client managers, staffing partners, and contingent workers in the day-to-day operations of complex MSP/VMS programs. This role involves utilizing the AgileOne Vendor Management Tool or third-party VMS to maintain an organized process for sourcing and engaging contingent workers, ensuring system integrity and accuracy. The position requires a high level of customer service to clients, suppliers, and contingent workers.

Requirements

• High School Diploma required, with some college work; Preferred Associates (A.A.) or Bachelor's degree (B.A.) from a four-year college or university.
• Five (5) years of industry-related experience or equivalent combination of education and experience.
• At least five (5) years of proven experience in customer service and human resources related activities such as recruiting/staffing, customer relationship management, business development, and supplier and contractor management.
• Ability to learn proprietary technology.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Excellent organizational skills.
• Ethical, fair, and professional conduct in all candidate, client, and peer interactions.
• Flexible, accountable, and a team player.
• Available to work overtime.
• Able to work well in a fast-paced environment.

Nice To Haves

• Experience with on-site/corporate operations with contingent staffing including staffing vendor management for Fortune 500/1000 clients.

Responsibilities

• Support the implementation team with data collection during the implementation process and ongoing for client expansions.
• Coordinate and compile the collection of supplier data and information sheets for supplier setup in the system.
• Set up new client users, embedded workers, job titles, and other system data elements as needed.
• Provide user training to Client and staffing partner users as needed.
• Train Client Services Professionals and operations team members as needed.
• Ensure project documentation is updated and archived weekly for audit, review, and legal purposes.
• Perform project administrative duties as needed.
• Support day-to-day operations for complex MSP programs.
• Act as liaison between client and suppliers on requirement issues while maintaining the integrity of Service Level Requirements.
• Monitor requisition approvals from business group leaders.
• Ensure job requisitions have adequate candidates and are filled in a timely fashion.
• Screen candidate resumes for skills match and quality, and shortlist submissions for manager's review.
• Coordinate candidate interviews with managers as needed.
• Follow up on new contingent worker onboarding requirements and coordinate with suppliers and client managers as needed.
• Ensure supplier markups are within their contractual guidelines.
• Manage weekly timecard approval process and troubleshoot any issues.
• Collaborate with corporate billing to ensure timely delivery of accurate billing by completing all payroll process tasks by approved deadlines.
• Act as the point of contact between AgileOne Corporate and suppliers for any contractual, accounting, or payment inquiries.
• Coordinate and ensure timely delivery of reports to the client or suppliers.
• Train and mentor other Client Services Professionals and program team members for optimal support.
• Identify and communicate process improvement opportunities.
• Promote opportunities for other ActOne Group Companies when possible.

Benefits

• Medical, dental, vision, life insurance, accident, LTD, pet discount coverage, legal coverage, identity theft, discount perks, and credit union.
• Generous employer contribution to most plans.
• Minimum of 6 paid sick days per year.
• 11 paid holidays.
• Unlimited Flexible Paid Time Off after the initial 90 days of employment, subject to management approval.
• 401k program with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Associate degree