Senior Client Services Manager

Azerion • New York, NY

3d • Hybrid

About The Position

The Senior Client Services Manager is a key strategic partner responsible for driving client retention, revenue growth, and overall satisfaction across high-priority accounts. Acting as the primary advocate for clients, this individual collaborates closely with Sales Directors, Trading, Analytics, and Strategy teams to deliver best-in-class digital advertising solutions. The role requires the ability to translate business objectives into actionable strategies that maximize performance, strengthen relationships, and contribute to the organization’s commercial success.

We’re seeking a seasoned professional with a strong track record of managing complex client relationships and delivering measurable business impact. The ideal candidate combines strategic acumen with hands-on execution skills, leveraging data and insights to drive decision-making. You excel at navigating cross-functional teams, anticipate client needs, and thrive in a fast-paced, results-oriented environment. A background in digital media, ad tech, or at an agency is highly valued, along with a passion for helping clients achieve their goals through innovative, data-driven solutions.

Requirements

• 4-6 years of experience in client services, account management, or media planning within an adtech, programmatic, or digital marketing environment.
• Strong knowledge of DSPs, SSPs, audience targeting, and data-driven advertising strategies.
• Experience managing a portfolio of enterprise clients or a book of business valued at $X million (adjust based on company specifics).
• Ability to translate data into actionable insights and communicate performance results to both technical and non-technical stakeholders.
• Proven success in upselling and revenue growth, with experience presenting to senior-level executives.
• Strong organizational skills, with the ability to manage multiple accounts, projects, and deadlines simultaneously.
• Excellent communication and presentation skills, with a client-first mindset.
• Proficiency in Google Suite, Microsoft Office (Excel, PowerPoint), and project management tools (e.g., Asana, Monday.com, Jira).
• Experience leading and mentoring junior team members.
• A proactive, solution-oriented attitude with a passion for digital innovation.

Responsibilities

• Client Relationship & Strategic Account Management Serve as the primary point of contact for key clients, ensuring timely and professional communication.
• Build and maintain strong relationships with stakeholders, proactively addressing concerns and identifying growth opportunities.
• Develop a deep understanding of clients' industries, target audiences, and marketing objectives to drive tailored solutions.
• Lead quarterly business reviews (QBRs), strategy sessions, and educational workshops to foster long-term partnerships.
• Media Strategy & Campaign Execution Collaborate with clients to define measurable digital KPIs aligned with their overarching business goals.
• Work cross-functionally with internal teams to ensure campaign strategy, execution, and performance exceed expectations.
• Oversee the media planning and execution of programmatic and digital advertising campaigns, ensuring accuracy, timeliness, and budget adherence.
• Analyze performance metrics and provide actionable insights to optimize campaign outcomes.
• Revenue Growth & Upselling Identify new revenue opportunities, including upselling additional services and expanding product adoption.
• Partner with Sales Directors to develop customized proposals and presentations that demonstrate value.
• Work closely with commercial teams to support contract renewals, pricing strategies, and budget planning.
• Cross-Functional Collaboration Partner with internal stakeholders across Sales, Trading, Analytics, Product, and Marketing to ensure seamless service delivery.
• Lead internal meetings, campaign kick-offs, and post-campaign analyses to drive continuous improvement.
• Ensure internal teams are aligned with client expectations, priorities, and strategic goals.
• Industry Knowledge & Thought Leadership Stay ahead of industry trends, including advancements in programmatic buying, adtech, and digital marketing.
• Serve as a trusted advisor by proactively sharing insights on market dynamics, emerging technologies, and competitor activities.
• Represent the company at industry events, conferences, and networking opportunities.
• People Leadership & Team Development Mentor and coach junior team members, fostering a culture of collaboration, accountability, and continuous learning.
• Provide guidance on best practices in client management, campaign execution, and data analysis.
• Support the Director of Client Services in team planning, process improvements, and operational efficiency initiatives.

Benefits

• A competitive compensation package with a strong commission structure.
• Flexible working options, including a hybrid model from our New York office.
• Comprehensive benefits, including 401(k) contributions and health insurance.
• Opportunities for growth in a fast-paced, global company recognized for its innovation in digital media
• 24 vacation days
• 2 days volunteering leave
• Team lunches in the office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed