Senior Client Services Manager, Enterprise

Tatari•San Francisco, CA

2d•$110,000 - $140,000•Hybrid

About The Position

Tatari is on a mission to revolutionize TV advertising. Founded in 2016 to help transform the antiquated world of TV advertising through the intelligent application of AI and machine learning, Tatari helps some of the world’s fastest growing brands including Chime, Calm, Tecovas, Manscaped, Saatva, and Liquid I.V., reach their customers using linear and streaming TV ads. Our platform combines sophisticated media buying with proprietary analytics to turn TV advertising into an automated, digital-like experience, enabling businesses of any size to advertise on TV. That approach has earned Tatari broad industry recognition, including being named Best CTV AdTech Platform in the 8th annual MarTech Breakthrough Awards, as well as honors from Digiday (Best Connected TV Platform), AdExchanger (Most Innovative TV Advertising Technology), and Business Insider (Hottest AdTech Companies). Tatari has also been recognized as the Best Place to Work by Inc. Magazine. Backed by an executive team of former founders and senior leaders from companies including Shazam, TrueCar, AdapTV, LiveRail, Amazon, Google, Meta, Microsoft, and Yahoo, Tatari continues to scale rapidly as TV advertising enters its next major era. In this role, you will be responsible for a set number of large clients within Tatari’s ever-growing portfolio. You are committed to building strong client relationships and being seen as a leader by clients, driven by insight-led thinking and an in-depth knowledge of the clients’ business. You will use your superior management skills to work across internal departments to ensure that client needs are met. You will be working directly with marketing and media leads (e.g. CMOs, VP of Brand/Performance, Performance Directors and Managers, etc.) across the portfolio of the companies we service. For our clients, Tatari is considered an extension to their business focused on their TV media program.

Requirements

Bachelor’s degree from a 4-year institution, preferably majored in marketing, economics, statistics, or business administration
4+ years in post-sales account management/client relationship support roles, including C-level interactions
Proficient understanding of linear and streaming TV landscape
Highly organized and detail oriented
Ability to tell a story with data
Ability to clearly communicate technical terms and concepts
Great presentation and listening skills—you come prepared to every meeting
You’re at ease holding a conversation with an engineer or marketing manager. You’re not a salesperson

Nice To Haves

understanding of digital marketing (i.e. SEM, FB), programmatic experience, advanced Excel skills, advanced data visualization abilities
media agency experience in the realm of planning, strategy, and/or marketing science

Responsibilities

Manage post-sales relationships for large client accounts as the primary contact and trusted advisor
Listen to clients needs, as well as identifying unknown or unmet needs
Work confidently in a fast-paced environment, reacting quickly to client requests while managing shifting timelines and priorities
Collaborate with our Media Buying team on a weekly basis to ensure success and scale with TV campaigns
Become an expert of all things Tatari and leverage internal subject matter experts (Engineering, Data Science, etc.) to help clients prioritize and solve problems
Spend time with clients (up to 10% travel) and building relationships with C-level executives