Senior Client Services Coordinator

Colliers International-posted 3 months ago
Full-time • Mid Level
MI
501-1,000 employees
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The Senior Client Services Coordinator will serve as the strategic and tactical support engine behind the Grochowski-Barnas Team at Colliers Detroit, playing a key role in operational management, executing marketing, research, client communication, and administrative functions. This person will be integral in maintaining operational excellence, supporting team growth, ensuring flawless execution of client deliverables, and driving continued innovation and efficiency in daily brokerage activities.

  • Lead and manage workflow organization, calendar planning, and daily task execution.
  • Anticipate operational needs, plan, and proactively manage timelines.
  • Coordinate meetings, tours, property surveys, and transaction timelines.
  • Maintain and improve systems for lead tracking, pipeline organization, and deadline management.
  • Support and participate in client calls, offering insights and follow-up support.
  • Execute market research and property data analysis using CoStar, MLS, and internal tools.
  • Build prospect databases and manage CRM (Salesforce) inputs and updates.
  • Identify target accounts, verify contact information, and generate outreach campaigns.
  • Monitor and document all leads, activities, and outcomes for team reporting.
  • Draft and coordinate newsletters, email marketing campaigns, and digital collateral.
  • Prepare tour books, property summaries, and marketing packages.
  • Liaise with Colliers Marketing team to design and distribute promotional materials.
  • Maintain and update property listings on public platforms and internal tools.
  • Draft initial versions of transaction documents including Letters of Intent (LOIs), Purchase Agreements (PAs) & Lease Proposals.
  • Track the progress of active deals, provide timely follow-ups, and update deal records.
  • Assist in the due diligence process and deal close-out coordination.
  • Act as a liaison between team members, clients, and internal departments (research, marketing, accounting).
  • Manage inbound inquiries and ensure prompt, professional response.
  • Bachelor's degree in Business, Real Estate, Marketing, or related field preferred.
  • 3+ years of relevant experience in real estate, marketing, or operations.
  • Strong understanding of commercial real estate concepts and transaction lifecycle preferred.
  • Proficiency in Microsoft Office Suite, Salesforce & Google Workspace.
  • Experience with CoStar, LoopNet, and other industry platforms a plus.
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