Senior Client Service Representative - Employee Health and Benefits

Marsh McLennan • Schaumburg, IL

99d • $40,230 - $74,865 • Remote

About The Position

About Marsh McLennan Agency Midwest Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment. A day in the life. As a Senior Client Service Representative, your primary focus is providing exceptional client service. You will oversee insurance programs, manage transactions, update client information, and negotiate coverage terms. Collaborating closely with the account servicing team, you will also address inquiries, maintain data integrity and interpret complex documents.

Requirements

• 2+ years' experience working with insurance products and employee benefits at an agency or related company.
• Experience managing group benefits, including medical, dental, vision, life insurance, disability insurance, and voluntary benefits.
• Strong understanding of self-funded medical plans.
• Excellent written and verbal communication skills.
• Highly organized problem solver with good time management skills.
• Detail-oriented and able to handle a wide variety of tasks.
• Proficiency with Excel Spreadsheets and Word Documents.
• Ability to navigate Agency Management Systems.
• Ability to read and interpret complex documents, such as insurance policies, applications, and proposals.
• Ability to work on a fast-paced, high-energy team while maintaining a positive attitude.

Nice To Haves

• Life & Health license preferred, or the ability to obtain upon hire.
• BS/BA in Business, Insurance or related field.

Responsibilities

• Provide exceptional client service.
• Oversee insurance programs and manage transactions.
• Update client information and negotiate coverage terms.
• Collaborate with the account servicing team to address inquiries.
• Maintain data integrity and interpret complex documents.

Benefits

• Medical, dental, vision, 401K benefits and more.
• Flexibility to work at home or an office.
• Start with 20 days of paid time off.
• A paid day off to volunteer and company-organized volunteer events.
• Up to $1,000 per year in matching charitable donations.
• Up to $750 per year in wellness rewards.
• All the nitro cold brew coffee and sparkling water you can drink.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree