Senior Client Service Manager

Arthur J. Gallagher•Dallas, TX

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they re free to grow, lead, and innovate. You ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you re not just improving clients' risk profiles, you re building trust. You ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview As a Senior Client Service Manager at Gallagher, you will play a pivotal role in helping our clients address risk, protect assets, and recover from losses. We are seeking a passionate, client-focused professional to join our growing team. If you're interested in assisting a diverse range of clients with issues that span from relatively simple to moderately complex, we want to hear from you.

Requirements

Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience
OR -
High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
Possess a Property and Casualty Insurance License
Demonstrate resilience and adaptability when dealing with shifting priorities while fostering positive relationships internally and externally.
Exhibit a strong willingness to collaborate with all Gallagher teams and employees.

Nice To Haves

At least 1+ year of supervisory experience

Responsibilities

Leadership : Take a leadership role in the renewal process to ensure the delivery of the best possible solutions to clients in a high-quality and timely manner.
Business Growth : Secure existing business and drive the sale of additional services and lines of coverage.
Client Relationships : Build and nurture strong relationships with clients and collaborate with the sales team to achieve collective goals.
Consultative Approach : Guide your team members in addressing a client's risk management needs through consultative conversations.
Talent Development : Mentor Client Service team members through continuous learning, transparent feedback, and robust talent development initiatives.
Quality Assurance : Conduct periodic audits to ensure compliance standards and service levels are consistently met.
Data Management : Maintain accurate client and policy data and documents within Gallagher systems, utilizing the latest technology to enhance productivity and quality.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program