Senior Client Service Manager - Commercial Lines
About The Position
At Gallagher, we help clients face risk with confidence, believing that protected businesses are free to grow, lead, and innovate. You'll leverage our digital ecosystem, a client-centric suite of consulting tools, advanced data, and analytics to improve clients' risk profiles and build trust. Our culture is grounded in teamwork, integrity, and a shared commitment to doing the right thing, valuing curiosity, new ideas, and empowering career ownership. Our Novi, Michigan Office is seeking a remote Senior Client Service Manager for our Commercial team. In this leadership role, you will drive client success and team performance by delivering exceptional service and innovative insurance solutions. You will collaborate with senior leaders, clients, and colleagues to foster strong relationships, resolve complex challenges, and ensure every interaction adds value. This position offers the opportunity to shape strategy, mentor team members, manage complex renewals, identify growth opportunities, and ensure tailored solutions meet client needs, all while advancing your career and fostering a culture of collaboration and excellence.
Requirements
- Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience OR High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
- A Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- A desire to build relationships and deliver results.
- Adaptability and resilience in managing shifting priorities.
- A collaborative mindset to work with teams across Gallagher.
Nice To Haves
- At least 1+ year of supervisory experience
Responsibilities
- Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions.
- Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
- Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
- Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
- Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
- Conduct regular audits to ensure compliance with regulations and maintain high service standards.
- Oversee the accuracy and management of client and policy data using Gallagher’s systems.
- Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
- Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
Number of Employees
501-1,000 employees
