Arthur J. Gallagher-posted 9 months ago
Full-time • Mid Level
Remote • Rome, GA
Insurance Carriers and Related Activities

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. We are seeking a Client Service Manager to join our growing team who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships, collaborating with the sales team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.

  • Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.
  • Secure existing business and drive the sale of additional services and lines of coverage.
  • Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.
  • Guide your team members in addressing a client's risk management needs through consultative conversations.
  • Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
  • Conduct periodic audits to ensure compliance standards and service levels are met.
  • Maintain accurate client and policy data and documents within Gallagher systems.
  • Use Gallagher's technology to improve your productivity.
  • A current Property and Casualty License.
  • Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
  • 1 year of Supervisory experience.
  • Previous insurance knowledge and experience managing client relationships.
  • Solid financial acumen.
  • Medical/dental/vision plans, which start from day one!
  • Life and accident insurance.
  • 401(K) and Roth options.
  • Tax-advantaged accounts (HSA, FSA).
  • Educational expense reimbursement.
  • Paid parental leave.
  • Digital mental health services (Talkspace).
  • Flexible work hours (availability varies by office and job function).
  • Training programs.
  • Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
  • Charitable matching gift program.
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