Senior Client Service Engineer

Doble Engineering Company • Marlborough, MA

117d • $116,426 - $145,533

About The Position

We are seeking a Senior Client Service Engineer who will be responsible for providing engineering support to entities of the power utility industry that subscribe a Doble Service Agreement. The role includes providing technical and application support on Doble products, analysis of test results, training and consultation on power apparatus. Senior Client Service Engineers will be involved in supporting R&D related to application and product development, and will provide assistance to the field service and test department. Engineers will be expected to participate in various technical conferences sponsored by Doble and other organizations. This role may be based in our Marlborough, MA office or a remote office and would be reporting to the Senior Director of Client Service.

Requirements

• Bachelor's Degree, or higher, in Electrical Engineering is preferred
• 5 years of utility or similar experience specifically focused on power apparatus
• Familiarity with Doble products
• Previous experience in the power utility industry and familiarity with electrical substation apparatus
• Understanding of diagnostic test techniques for high-voltage power apparatus
• A solid commitment to customer service is required
• The ability to conduct oneself in a professional manner
• Must manage job assignments which frequently change to meet client needs
• Must have experience and willingness to teach and work outdoors in energized substations

Nice To Haves

• Fluency in another language is a plus

Responsibilities

• Provide technical and application support on Doble products, analysis of test results, training and consultation on power apparatus
• Support Research & Development relating to application and product development
• Publish technical articles and participate in various technical conferences sponsored by Doble and other industry organizations
• Function as a Subject Matter Expert (SME) in a particular discipline
• Engage in more advanced diagnostic areas of expertise
• Write technical reports for diagnostic analysis with no review required in most cases
• Provide training to Doble Clients at a high level
• Responsible for all custom agenda planning and scheduling decisions
• Provide expertise to others in the CS department as well as to other departments within Doble, and make appropriate decisions regarding that internal support

Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• Reasonable accommodations may be made to enable individuals to perform the essential functions of this job

What This Job Offers

• Career Level: Senior
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree