Senior Client Service Associate**

Morgan Stanley • Raleigh, NC

317d

About The Position

Senior Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

Requirements

• High School Diploma/Equivalency.
• College degree preferred.
• Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA).
• At least 5 years of industry experience required.
• Demonstrated strong performance in current role for the prior 2 years, if applicable.
• Detail oriented with superior organizational skills and ability to prioritize.
• Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint).
• Exceptional writing, interpersonal and client service skills.
• Strong time management skills.
• Team player with the ability to collaborate with others.
• Ability to work in a fast-paced, evolving environment.
• Adaptable and ability to multi-task.
• Goal oriented, self-motivated and results driven.

Responsibilities

• Provide service coverage for a FA/PWA/team including supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships.
• Executing money movement transactions at the request of the client and/or FA/PWA.
• Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances.
• Enter profile information or pre-fill account documentation on client accounts and/or documents in an administrative capacity at the direction of the client and/or FA/PWA.
• Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization).
• Supporting the FAs / PWAs / teams’ marketing strategy (e.g., website maintenance).
• Assist FAs / PWAs/ teams in delivering against their business plan and client service model.
• Remaining current on all policies, procedures and new platforms.
• Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management.
• Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed).
• Managing the calendar including coordinating meetings or events with logistics such as material prep.
• Maintaining travel itineraries, preparing expense reports and managing the reimbursement process.
• Assisting with general in-office support functions such as copying, filing and scanning documentation.
• Preparing and submitting expense reports for processing at the direction of the FA/PWA.

Benefits

• Comprehensive employee benefits and perks in the industry.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED