Senior Client Service Analyst

NASDAQ Omx Group • Atlanta, GA

67d • Hybrid

About The Position

At Nasdaq, you will be part of a global tech leader dedicated to creating open and transparent markets that provide opportunities for all. We believe in fostering an inclusive culture where every employee is valued for their unique perspective. In this role, you will work in a fast-paced environment that encourages career growth and offers the tools necessary for success. You will be recognized for your results and have the chance to make a global impact through your work.

Requirements

• Bachelor's degree in Finance, Economics, Business Administration, or Management; comparable experience may be substituted.
• At least 4 years of proven experience in a similar role, preferably in a similar organization.
• Previous experience in Salesforce or similar CRM for case management is preferred.
• Intermediate proficiency in Excel.
• Experience in financial services is preferred.
• Strong attention to detail and process-oriented.
• Excellent written and verbal communication skills.

Responsibilities

• Support global client base for Analytics and data-driven solutions via phone, email, and live chat.
• Assist clients with portfolio analysis, asset flows, and regression-based modeling.
• Review and analyze institutional investment manager data submitted and distributed via the company's website.
• Create and maintain user guides and lead ad-hoc client training sessions.
• Build and nurture strong client relationships to meet service expectations and act as a technical liaison.
• Assist with ongoing client service initiatives and collaborate with internal teams for system enhancements.
• Serve as a resource for complex technical issues and advanced client inquiries, supporting junior analysts.
• Lead onboarding and development of new hires and junior analysts.
• Contribute ideas and solutions to improve internal processes and client experiences.
• Lead team and company-wide projects related to client service initiatives.

Benefits

• Employee stock purchase plan
• Equity grant
• Retirement plan
• Annual bonus
• Subscription to e-learning platforms
• Fitness and wellness programs
• 401(k) program with 6% employer match
• Student loan repayment program up to $10k
• Comprehensive medical, dental and vision coverage
• Health spending account with employer contribution
• Paid flex days to support mental wellbeing
• Gym membership discounts
• Paid parental leave
• Fertility benefits
• Paid bereavement leave
• Company gift matching program
• Employee resource groups
• Paid volunteer days
• Education Assistance Program
• Robust job skills training and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees