Senior Client Service Administrator

Oswald Companies • Cincinnati, OH

175d

About The Position

Oswald Companies seeks goal-driven professionals ready to take their career to the next level. The job purpose is to provide internal support to an account management team for an assigned book of business; collaborating with sales and service staff by account, interfacing with clients and carriers, maintaining records, and performing other general administrative duties.

Requirements

• At least 1 to 3 or more years of Property & Casualty Insurance industry knowledge is required.
• Prior administrative support experience preferred.
• Property & Casualty License, Preferred.

Responsibilities

• Provides direct administrative support as required for assigned Client Managers and Practice Leaders; responds to requests for assistance in a timely and collaborative manner.
• Processes requests for Certificates of Insurance as specified by client or within 24 hours of receipt of request.
• Ensures client invoices are paid as scheduled; responds to a variety of client billing issues and works closely with the related carrier to resolve billing problems.
• Compiles required documents for client renewals or new business submissions; electronically stores information and forwards documents to carriers identified by the Client Manager for follow-up.
• Updates Accord applications to reflect account data accurately which includes client information, policy limits, deductibles, exposure basis, special conditions, and other information as needed.
• Processes and submits to the appropriate carrier(s) client change requests for adjustments in coverage, which may include adds/deletes and other amendments to the policy; follows up to obtain receipt.
• Contacts the related carrier to request information on loss runs as needed; obtains motor vehicle reports to qualify new or existing drivers in accordance with carrier guidelines.
• Obtains online quotes from selected carriers as requested; enters data to determine the annual premium for the related coverage.
• Collaborates with the Client Manager and the Central Processing Services department to prepare client deliverables, which include the compilation, printing, binding and distribution of presentations; ensures the final document meets expectations.

Benefits

• Comprehensive medical, dental and vision plans and numerous supplemental benefit offerings.
• Paid time off annually and a sabbatical at every 10-year service anniversary.
• Ownership in the company in the form of company stock (discretionary profit-sharing and 401(k) match contribution).
• Assistance with parking expenses, discount programs for area services/experiences, and financial support for professional development and licensure/designations.
• Access to specialized leadership development programming designed to take your career to the next level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees