Senior Client Service Account Associate

JPMorgan Chase • Chicago, IL

91d

About The Position

Do love to serve international clients? This could be the role for you! As a Client Service Account Manager in the Client Onboarding and Service team, you will support a portfolio of large corporate clients, helping them effectively utilize our Payments Products and Services. By leveraging your expertise in client and product management, you will recommend strategies to drive client growth and enhance operational efficiency. Our Service organization acts as a central hub for resolving client issues, supporting their business operations, identifying product and service gaps, and discovering development opportunities.

Requirements

• Minimum of 3+ years of relevant industry and/or functional experience
• Intermediate understanding of Treasury Products and Services, including knowledge of financial exposure and operational risk related to TS transactions
• Technical knowledge and comprehension to recommend value-added solutions for clients and partners
• Ability to present oral and written communication in an organized, clear, and confident manner
• Manage time effectively in a fast-paced environment, demonstrating the ability to balance competing priorities and deliver on commitments
• Ability to effectively partner with internal colleagues and external clients
• Flexibility with working hours and the ability to utilize virtual connectivity tools (VDI, Outlook mobile suite, etc.) when business needs arise

Nice To Haves

• Fluent in Mandarin, written/verbal

Responsibilities

• Serve as a key advisor and proactive partner to the client, providing advice and consultation on decision-making
• Act as a proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
• Serve as the client's central point of resolution and escalation for service issues, liaising with bank partners to manage issues
• Convey complex ideas and client issues with confidence
• Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
• Adhere to and ensure client's compliance with risk policies/practices and educate clients on new legal, regulatory, and cyber changes

What This Job Offers

• Industry: Credit Intermediation and Related Activities