Senior Client Service Account Associate

JPMorgan Chase • Houston, TX

95d

About The Position

As a Client Service Account Manager, you will have direct responsibility for servicing a portfolio of large corporate or financial institution clients. You will support these clients in effectively utilizing Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identify product/service gaps and development opportunities, and leverage client/product expertise to recommend client growth and efficiency opportunities.

Requirements

• Minimum 3 years of relevant industry and/or functional experience
• Understanding of core Treasury Services product sets
• Ability to present oral and written communication in an organized, clear and confident manner
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
• Ability to partner with internal colleagues and external clients
• Applies sound judgment during the decision making process; evaluates risk factors
• Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making
• Act as client's central point of resolution and escalation for service issues, liaising with bank partners to manage issues
• Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
• Use product knowledge to recommend and participate in product enhancements and service delivery plans
• Convey complex ideas and client issues with confidence
• Adhere to and ensure client's compliance with risk policies/practices and educate clients on new legal/regulatory/Cyber changes

What This Job Offers

• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities