Senior Client Partner Consultant

Sun Life • Wellesley, MA

81d • $78,100 - $117,200

About The Position

The Senior Client Partner is responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting. The Senior Client Partner is also responsible for ensuring effective coordination and communication of client requests to ensure client expectations are satisfied.

Requirements

• Bachelor's Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience.
• Five years' experience working with external clients/customers; proven track record of providing superior service to internal and external customers.
• Well-organized and superior organizational, written and oral communication skills, particularly presentation skills.
• Knowledge of group benefits.
• Proven ability to provide consultative services to proactively meet customer needs.
• Ability to work independently and as part of a team.
• Proficient with general computer software including Microsoft Excel, Word and Outlook.
• Proven problem-solving skills.
• Ability to make good judgment conclusions based on data available with minimal supervision.
• Ability to prioritize and organize multiple tasks with tight deadlines.
• Excellent customer service skills.

Responsibilities

• Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction.
• Provide support to DentaQuest leadership for administration of the client's program, and communicate information accurately and efficiently.
• Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively.
• Resolve issues and strengthen relationships at various professional levels within the client's organization.
• Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs.
• Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance.
• Support innovative business practices and process improvement opportunities for current and prospective clients.
• Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines.
• Perform functions that support timely and accurate reporting to clients.
• Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits.
• Develops and submits IODs based on CMS, market- or client-specific program requirements.
• Manages process for obtaining program requirements, documentation, support and other special requests from clients.
• Provides regular updates to senior management on internal and external issues affecting market performance.
• Represent DentaQuest at health fairs, conferences and advisory meetings through the State.

Benefits

• Generous vacation and sick time
• Market-leading paid family, parental and adoption leave
• Medical coverage
• Company paid life and AD&D insurance
• Disability programs
• Partially paid sabbatical program
• 401(k) employer match
• Stock purchase options
• Employer-funded retirement account

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees