Senior Client Manager

Mercer • San Francisco, CA

8h • $212,000 - $318,000 • Hybrid

About The Position

We are seeking a talented individual to join our Region Market Development team and manage a portfolio of large/jumbo client accounts at Mercer. This role will be based in our San Francisco office. You will play a critical role in establishing trusted advisor relationships with our Northern California clients, working with top tier consulting talent across Mercer’s Practices and driving revenue growth. This is a hybrid role that has a requirement of working at least three days a week in the office.

Requirements

• Minimum of 15 years of experience in a consulting environment, with demonstrated success in client management.
• Strong project management, financial acumen, and communication skills.
• Ability to understand and respond to client business needs, priorities, and industry environments.
• Experience consulting or selling Health & Benefits, Wealth/Investment or Career solutions to large corporate/institutional clients

Nice To Haves

• Experience in engaging with C-suite and senior-level executives across HR, Finance, and IT sectors.
• Proven ability to build and expand buyer hubs, enhancing strategic relationships.
• Strong business acumen and a proactive approach to problem-solving and solution architecture.

Responsibilities

• Manage a portfolio of large/jumbo client accounts (5,000+ employees), ensuring client satisfaction and addressing escalated issues effectively.
• Grow client revenue by establishing internal and external networks and channels with key buyers while generating new business opportunities.
• Develop and maintain process rigor on business development leads, tracking activities, and driving teams toward success.
• Navigate internal networks to bring together cross-LOB and Marsh McLennan teams to create tailored solutions that meet client needs.
• Collaborate with Mercer consultants and thought leaders to design strategic growth plans and engage C-suite executives in client and prospect organizations.

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
• health and welfare benefits
• tuition assistance
• 401K savings and other retirement programs
• employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed