Senior Client Manager

Gallagher • Rolling Meadows, IL

5d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Join a team where your skills and dedication make a real difference. At Gallagher, we’re united by a commitment to integrity, collaboration, and growth. As a Branch Client Service Manager II, you’ll play a key role in delivering exceptional service to our clients while contributing to a culture of excellence and innovation.

In this role, you’ll manage a portfolio of accounts, ensuring clients receive outstanding care and solutions tailored to their needs. You’ll work closely with our production team to lead the renewal process, secure existing business, and identify opportunities for growth. By building strong relationships with clients and colleagues, you’ll help drive success and foster a collaborative environment.

Requirements

• Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Nice To Haves

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Responsibilities

• manage a portfolio of accounts
• ensuring clients receive outstanding care and solutions tailored to their needs
• work closely with our production team to lead the renewal process
• secure existing business
• identify opportunities for growth
• building strong relationships with clients and colleagues
• help drive success and foster a collaborative environment.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level