Senior Client Manager Rx Solutions

Marsh & McLennan Companies, Inc. • Raleigh, NC

32d • Hybrid

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). MMA's pharmacy specialists provide data-driven solutions and ongoing program management to help our clients improve the vitality of their pharmacy contract. Rx Solutions delivers significant savings by focusing on contract language, clinical and formulary management strategies, and employee purchasing trends. Whether the plan is carve-in or carve-out, Rx Solutions uses advanced clinical analytics to support clients with recommendations for program changes, member engagement, and savings opportunities-while striving to optimize pharmacy benefits. A Senior Client Manager on the Rx Solutions team manages client deliverables while supporting Regional Directors and collaborating with the MMA Rx Solutions team, field, PBMs, and strategic partners to ensure deadlines are met. They serve as the primary resource for pharmacy-related questions, review draft contracts to ensure alignment with MMA provisions and best practices, and assist in analyzing and negotiating employer benefit pharmacy contracts. Their work supports sales growth and client retention by delivering data-driven solutions focused on contract language, clinical and formulary strategies, and employee purchasing trends, driving significant client savings. They also track deliverables, coordinate accurate reporting and presentations, and communicate directly with clients and company representatives to address potential issues. Staying updated on industry changes helps ensure compliance and reduce risk. Overall, the Senior Client Manager plays a key role in effective pharmacy benefit management and client satisfaction.

Requirements

• Bachelor's Degree or equivalent career experience required.
• Knowledge of pharmacy lingo, drivers of pharmacy costs and PBM contracts.
• Aptitude for Data Analytics.
• A minimum of ten (10) years' experience in: Account Management, and/or Pharmacy Benefit Management, and/or Carrier Experience.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future.

Nice To Haves

• Pharmacy pricing/underwriting experience a plus.
• Current Life & Health licensure or ability to obtain within 90 days of employment.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

Responsibilities

• Manage client deliverables while supporting Regional Directors and collaborating with the MMA Rx Solutions team, field, PBMs, and strategic partners to ensure deadlines are met.
• Serve as the primary resource for pharmacy-related questions
• Review draft contracts to ensure alignment with MMA provisions and best practices
• Assist in analyzing and negotiating employer benefit pharmacy contracts.
• Support sales growth and client retention by delivering data-driven solutions focused on contract language, clinical and formulary strategies, and employee purchasing trends, driving significant client savings.
• Track deliverables, coordinate accurate reporting and presentations
• Communicate directly with clients and company representatives to address potential issues.
• Staying updated on industry changes helps ensure compliance and reduce risk.

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Flexible Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities
• health and welfare benefits
• 401K savings and other retirement programs
• employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities