Senior Client Manager, Employee Health & Benefits

Marsh & McLennan Companies • Rockville, MD

100d • $80,600 - $128,700 • Hybrid

About The Position

As our Senior Client Manager on the Employee Health & Benefits team, you'll provide advanced client service including claim resolution, billing and eligibility issues. Solves complicated issues while keeping consultant informed of results. Our Senior Client Manager drives carrier negotiations and oversees technology implementation, testing and achieves clean 'go-live' to client. In addition, they will conduct carrier implementation with a high level of attention to detail on complex benefit design. Our Senior Client Manager demonstrates the ability and confidence in driving client strategy and directly interacts with client's decision makers. Advanced knowledge of self-funded plans will be needed to navigate this role, as well as experience in captive markets.

Requirements

• Bachelor's Degree or equivalent work experience.
• Working knowledge of insurance products/lines and various funding mechanisms.
• Advanced knowledge of self-funding and captive markets.
• Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship.

Nice To Haves

• 5-7 years of experience in HR or benefits.
• Life & Health license or ability to obtain within 90 days.

Responsibilities

• Provide advanced client service including claim resolution, billing and eligibility issues.
• Solve complicated issues while keeping consultant informed of results.
• Drive carrier negotiations and oversee technology implementation.
• Conduct carrier implementation with attention to detail on complex benefit design.
• Demonstrate ability and confidence in driving client strategy.
• Directly interact with client's decision makers.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid work, minimum 3 days in the local office.
• Charitable contribution match programs.
• Stock purchase opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree