Senior Client Manager, Employee Benefits - Iselin, NJ

World Insurance Associates, LLC.•Mount Laurel, NJ

63d•$120,000 - $125,000•Hybrid

About The Position

World Insurance is one of the fastest-growing insurance brokerage firms in the United States offering top products and services from major providers, combined with attentive service from local agents. Founded in 2011, World now has over 2,200 employees in over 260 offices across North America. With a billion dollar investment and significant growth plans in the months ahead, there has never been a better time to join a great team that is changing the industry. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. This individual will play a key role in the overall management and growth of our mid-large market clients. In addition to managing the day-to-day service on an assigned book of clients, this individual will bring middle/large market employee benefits client management experience to help implement new solutions with clients and prospects.

Requirements

Minimum of 5+ years' experience with mid-large broker experience and self-funded knowledge.
Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry.
Active Life/Health insurance license required.
Strong Project Management skills, comfortable leading client strategy and benefit plan recommendations.
Demonstrated understanding of carrier implementation and the full scope of service deliverables for mid/large clients, including some exposure to benefit harmonization with M&A activities.
Advance knowledge of group benefits in multiple product lines (i.e., medical, dental, life, AD&D, disability) and innovative vendor solutions including knowledge of federal/state legislation related to the insurance industry.
Strong financial acumen, with the ability to manipulate and interpret financial data for effective decision making and plan performance.
Demonstrate knowledge in plan design, underwriting and funding concepts with experiences in delivering benchmarks, plan design modeling, pricing/budget setting.
Strong knowledge of industry trends and internal and external third-party products/solutions, beyond traditional insurance products.
Strong negotiation and relationship management skills, supported by technical knowhow.
Strong project management skills to develop client service plans and execute on the implementation and management of multiple external and internal resources and deadlines.
Ability to participate in leading client decision makers through the development of a multi-year strategic plan that includes tactics, solutions, and program recommendations.
Advanced skills in Excel, PPT and EB analytical tools, models, and capabilities.
Strong verbal and written communication and presentation skills, with the ability to build rapport. present with clarity and impact and adapt communication style at various levels.
Ability to travel 10-20%, primarily New York statewide.

Responsibilities

Manage and support middle and large market clients, ensuring quality service delivery within established scope of work, workflow, standard operating producers, and professional excellence standard.
Provide strong Employee Benefits technical expertise to clients and service team members through advanced knowledge of plan design alternatives, underwriting and funding concepts.
Drive utilization and ensure accuracy of all agency management system information for marketing, benchmarking, policy, premium and commission detail, updates system with ongoing client activities.
Participate in new business presentations for middle and large market clients promoting our value proposition, scope of services and product offerings to prospective clients/new client contracts.
Participate in building strong client relationships for strong client retention and satisfaction from both a strategic and tactical client management perspective.
Project manage the client service plan, collaborating with internal team members and external carrier partners to execute on scope of services, key initiatives, and project timelines; coordinate a smooth transition process for onboarding new clients.
Deliver proactive day to day client service and consulting, collaborating with the team to resolve issues (eligibility, carrier coverage and claims issues, compliance; health care reform, HIPAA).
Lead the delivery of enrollment, benchmarking, financial and utilization data based on financial review standards and make recommendations as appropriate.
Support the renewal process, including marketing activities, underwriting and renewal development, and negotiating on behalf of client and providing program recommendations.
Educate clients on the regulatory and compliance environment within employee benefits.
Maintain relationships with internal and external business partners and carriers.
Oversee renewals and marketing efforts of clients, act as an advisor to teams in carrier selection, financial negotiations and client service planning and recommendation.