Senior Client Manager - California Large Group

Nava Benefits

32d • Remote

About The Position

We’re hiring a Large Group Senior Client Manager to join our West Coast Client Success team and support our California client portfolio. This role is ideal for someone who can roll up their sleeves on the tactical work while also serving as a consultative benefits expert who leads client engagements with strategic insight. We’re specifically looking for experience independently managing large group employer relationships in the 100-2,000 life range. This is a fully remote role, with a strong preference for California-based candidates or those with extensive large group experience who are willing to travel to California for in-person client meetings. What makes this opportunity unique: at Nava, you’ll be on the frontlines supporting our #fixhealthcare mission by helping employers and employees get more value from their benefits. You’ll have the chance to make an outsized impact, while working with industry leading AI-powered tools transforming how HR teams manage renewals and how employees experience their benefits. This is a chance to do the work you love, championing client relationships, guiding members through the benefits journey, and delivering creative strategies, while also helping us dismantle the outdated, antiquated practices that keep this industry stuck in the stone ages. At Nava, you get to be the change that makes benefits smarter, simpler, and actually work for people. Join us!

Requirements

• Bachelor's Degree in a business-related field and/or equivalent education
• 7-15 years of employee benefits experience with a brokerage
• A minimum of 5+ years of recent experience independently managing accounts with minimal guidance or AE/Consultant support
• Recent experience supporting: California large employer groups (100-2,000 lives)
• Strong knowledge of large group plans and products
• Strong knowledge of financial arrangements and health products including fully insured, level & self funded, captives.
• California Health Insurance License required
• Strong Excel, PowerPoint, Google suite, written and communication skills
• Comfortable public speaking, including presenting renewal information, financials and open enrollments meetings and webinar recordings

Responsibilities

• Own the Outcome of Your Book of Business: Manage a portfolio of California large group employer clients (100–2000 lives), serving as their trusted advisor and proactively addressing needs throughout the plan year.
• Strategic Planning and Execution: Lead annual service plan execution including renewals, open enrollment, compliance support, vendor deployment, and member education.
• Innovate Benefits Strategies: Design creative, consultative benefit solutions based on strong knowledge of the California marketplace, alternative funding arrangements, carriers, and products.
• Create and Present Client Deliverables: Develop and deliver materials such as renewal presentations, financial reporting, budget reviews, and education sessions for clients and members.
• Enhance Client Experience: Collaborate with internal teams and vendor partners to streamline day-to-day servicing, ensure exceptional delivery, and strengthen Nava’s client success capabilities.
• Manage and Deepen Relationships: Foster executive-level relationships with client leaders and create superfan clients by consistently delivering novel benefit solutions.

Benefits

• Health & Wellness: Medical insurance, including a $0 premium HDHP plan for individuals, Dental, Vision, Telehealth and Virtual Primary Care Visits, OneMedical membership, Wellhub, and a $50 monthly benefit to improve your mental or physical health.
• Financial Support: Stock options, 401(k) with a $2,000 match, FSA, HSA, and access to Origin Financial.
• Work-Life: Flexible PTO, 12 weeks of paid parental leave with 2 weeks of transition time, $50 monthly connectivity reimbursement, and company-paid short-term disability, long-term disability, and life insurance, with additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage.
• Professional Support: $1,000 home office setup stipend and access to an Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees