Senior Client Manager - Business Insurance, Agribusiness

Marsh & McLennan Agency • Spokane, WA

121d • $63,100 - $117,500

About The Position

Marsh McLennan Agency's Business Insurance, Agribusiness Specialty Practice is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our clients. As a Senior Client Manager, you are responsible for ensuring a smooth client experience by managing day-to-day customer service interactions and maintaining strong and long-lasting relationships with our Agribusiness clients. We've created a promising career path with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward. We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the drive and desire to be an MMA professional. Our ideal candidate is hungry, humble and smart- they don't stop short of excellence and are driven to do what's best for their clients, colleagues, and communities.

Requirements

• Active P&C insurance license.
• At least 5 years of Agribusiness industry and product line experience with a strong understanding of Agribusiness operations and associated risks.
• Demonstrated ability to assess complex Agribusiness client needs.

Nice To Haves

• Preferred designations include CLCS, CIC, CPCU and AFIS, but not required.

Responsibilities

• Work with customers and carriers to handle incoming service requests.
• Manage commercial Agribusiness and farm accounts: including negotiating new and renewal policies with carriers, preparing presentation and proposal materials, responding to policy inquiries, and checking policies, endorsements and audits for accuracy.
• Collaborate with colleagues to provide customers with insurance coverage analysis and recommendations for improved or additional coverage.
• Keep accurate, up-to-date records on customers in our agency management system.
• Work with colleagues to find and follow-through on up-sell and cross-sell opportunities.
• Ensure that you and your designated sales and service team provide effective and efficient customer service.
• Follow organization policies and procedures, sales and service standards and established workflows.
• Ensure quality control through proper file documentation and maintenance.
• Maintain confidentiality and be an all-around awesome member of our team.

Benefits

• Competitive compensation package.
• Salary range for this position is $63,100-$117,500/year.
• Performance-based incentives.
• Annual profit sharing.
• Benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree