Senior Client Experience Consultant - Human Resource Outsourcing

ADP • Miami, FL

93d • $59,100 - $120,200

About The Position

ADP is hiring a Senior Client Experience Analyst to elevate our Client Experience Insights and Operations through compelling storytelling and data-driven insights. This role will synthesize complex data from diverse sources into actionable, results-focused presentations that drive strategic and tactical decisions for key business initiatives. If you are skilled at crafting persuasive narratives for senior leaders and field teams while delivering measurable outcomes, well, this may be the role for you. Ready to make your mark? Read on and decide for yourself. Apply now! In this role, you will provide valuable insights and actionable recommendations on how to improve or grow business initiatives. Candidates should be comfortable working with multiple data sources in a corporate setting focused on KPI development and metric tracking. The Senior CX Analyst gets to know the business intimately from both the perspective of our clients and the shoes of our associates. They are shape shifters - able to take on the perspective data and key stakeholders while putting the puzzle pieces together. Ultimately, this role will be able to interpret various forms of data quickly - both quantitative and qualitative - and can easily synthesize complex concepts into simple solutions by storytelling through presentations. To thrive in this role, you will have a passion for learning, data exploration, data analysis and data visualization while presenting the story through presentations.

Requirements

• 5+ years of experience in analytics, executive storytelling, senior-level presentation development, or data synthesis with a focus on client experience.
• Proven ability to prepare tactical and strategic insights for field leaders and senior executives, respectively.
• Strong data presentation and visualization skills for creating compelling presentations and data visualizations.
• Experience in quantitative and qualitative data to derive actionable insights.
• Project or program management experience, and proven ability to manage deadlines and deliverables independently.
• A college degree is great but not required. Other acceptable experiences could include military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Nice To Haves

• Exceptional verbal and interpersonal skills, with the ability to communicate effectively across all levels of staff and management.
• Experience with Salesforce for client data analysis and reporting.
• Proficiency in data visualization tools such as Power BI or Tableau.
• Demonstrated ability to build comprehensive narratives from varied sources, including quantitative, qualitative, and client feedback data.
• Proven track record leading strategic initiatives with measurable outcomes.
• Ability to thrive in a fast-paced environment, managing multiple requests and aggressive timelines.

Responsibilities

• Create high-impact presentations using PowerPoint and Excel, with proficiency in advanced visualization tools to communicate insights to senior leaders and field teams.
• Synthesize quantitative and qualitative data from surveys, client feedback, case management notes, advisory councils to build comprehensive, audience-tailored narratives.
• Deliver tactical insights for field leaders and strategic recommendations for senior executives, ensuring all insights are actionable and measurable.
• Collaborate with demanding client and ADP project teams, managing aggressive timelines and prioritizing multiple requests effectively.
• Leverage Salesforce and other data platforms to extract and analyze client experience data, enhancing decision-making and retention strategies.
• Manage client feedback programs and listening posts to amplify the client perspective and deliver a great experience.
• Transform raw data into compelling stories that highlight client experience opportunities and drive business results.
• Develop and deliver presentations that balance technical precision with accessible, persuasive language for diverse audiences.
• Work cross-functionally to align insights with HRO's client experience goals, ensuring measurable impact.
• Context-switch between strategic initiatives and tactical deliverables, adapting to evolving priorities and deadlines.

Benefits

• Medical, Dental, Vision, Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays, Personal Days & Vacation
• Paid Volunteer Time Off
• Best-in-class benefits start on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services