Senior Client Engineer

Clearwater Analytics•New York, NY

About The Position

As a Client Engineer at Clearwater Analytics, you will work on a variety of client-focused engagements including onboarding and implementation of our Beacon platform and helping our clients get the most value from our product. You will write code that will solve our clients' problems, and you may also contribute to our product itself through design input and code. You will provide oversight and coaching of implementation engineers and/or partner resources, based on our Client Engineering team. You will work closely with a variety of other teams within Clearwater Analytics and will have an influential role in driving client satisfaction and Clearwater’s own growth. About Client Engineering: Clearwater Analytics is a client-focused firm in everything it does, and our Client Engineering team is at the forefront of delivering our product and great service to our clients. We aim to be a trusted partner for our clients, working collaboratively to solve their problems and create value by helping them get the best out of our Beacon Platform. Focused on new client onboarding, implementation and training services, and working closely with our colleagues in Product Engineering and Project Management, we play a strategic role to help grow and channel client feedback to enhance our product

Requirements

5-10 years of professional experience in the financial industry, including client facing experience
Experience in quantitative development, with a focus on FX products.
Experience in any FX, Rates, Equity and /or commodities market in an Investment Banking / Hedge Fund environment.
Trading and Risk management experience in an Insurance ALM, Asset Management or Currencies and Commodities environment
5+ years Python programming development experience
Knowledge of technology infrastructure, functional dependencies, and business requirements of financial institutions
The ability to bring appropriate knowledge and creativity to clients’ challenges and specify concrete proposals to meet their goals
Ability to identify blockers to project success and find ways to unblock them
Proven analytical and problem-solving skills
Strong verbal and written communication skills, with an ability to articulate technical details to both peers and non-technical stakeholders
Good presentation skills
Experience leading projects across teams and regions
Willing to visit clients’ offices as required, including some international travel.

Nice To Haves

Familiarity with AWS, and other modern public cloud platforms
Knowledge of project, change, and relationship management principles and practices

Responsibilities

Understand and keep up to date with both our product and our client landscape as they evolve.
Provide on-boarding and integration guidance for clients - including discovery conversations with clients, architecting the design, considerations of data flows and end-user functionality, etc.
Originate solutions that will help our licensed clients make the most of their investment in Clearwater Analytics
Partner with Product Engineering and Project Management teams to provide a resource of technical expertise for our clients.
Develop code in collaboration with clients to prototype and develop solutions for their business needs.
Provide technical oversight of project engineers, providing solutions architecture, class, and test design, along with performing code reviews.
Gather feedback from clients relating to our product and ensure it is consolidated and distributed to appropriate internal teams in a timely manner.
Extend internal codebase where appropriate in response to client priorities.
Contribute to Clearwater’s Training Strategy - through development of training material and delivery of standard and bespoke client training.
Collaborate with Sales and Solutions Engineering teams to foster and advance key prospective client relationships, including assistance with pre-sales meetings where appropriate.
Support growth by improving Clearwater’s ability to onboard new clients and to support more clients. This includes developing re-usable internal tools, improving documentation and resources available to clients.