Senior Client Development Manager

Terracon•Chattanooga, TN

65d

About The Position

Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 7,000 curious minds focused on solving engineering and technical challenges from more than 180 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon's growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Terracon's vision of "Together, we are best at people" is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.

Requirements

Bachelor's degree in Marketing or related degree and 15 years' related experience. Or, in lieu of a degree, a minimum of 19 years related experience.
Valid driver's license with acceptable violation history.

Nice To Haves

Master's degree in Business Administration or related field preferred.
Certified Professional Services Marketer (CPSM).

Responsibilities

Actively search for new business opportunities for engineering consulting department, office or division.
Develop and foster long-term client relationships.
Utilize contacts in appropriate professional organizations to network with potential clients and develop intelligence regarding the firm's competition.
Use networking contacts to develop leads and provide new projects from past, existing and future clients.
Prepare marketing materials including qualification packages, written proposals and other client submittals.
Provide strategic leadership in the areas of client development for a Division, Operating Group or Business Sector.
Responsible for the development and implementation of the Division or Operating Group client development and marketing plans.
Partners with Division Managers, Sector Directors and Operating Group Managers to increase sales effectiveness and efficiencies.
In conjunction with corporate client development and marketing senior managers, develops and implements training and best practices for the client development specialists and managers across the company.
Directs the activities and monitors the results of subordinate direct reports.
Promote the advancement of client development across the company.
Directs the efforts of the largest projects and client pursuits including strategy and facilitation.
Attend professional organization, government and technical meetings/events as a representative of Terracon and coordinate/participate in these meetings and events on a regular basis.
As directed by senior management, analyzes results of quarterly client survey results. May also design and conduct additional research studies among clients or prospective clients regarding attitudes and needs with respect to technical services and identifies areas of client satisfaction and dissatisfaction.
Develop understanding and be aware of project-related risk. Be familiar with what could go wrong on a project and how to protect the Company. Be familiar with company risk policies.
Lead safety efforts for team and ensure team follows safety rules and guidelines. Responsible for creating and modeling a safe work environment; demonstrates safety practices. Promote pre-task planning for all projects.
Promote continuous quality monitoring and improvement on projects. Monitor quality standards and practices. Engage APRs in projects at their onset.