Senior Client Delivery Specialist

Husch Blackwell • Milwaukee, WI

9d • $70,000 - $142,000 • Hybrid

About The Position

Husch Blackwell LLP
is a full-service litigation and business law firm with
multiple locations across the United States, serving clients with domestic and
international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead
to better outcomes. Husch Blackwell is committed to retaining, recruiting,
developing, and promoting talented lawyers and business professionals with
diverse backgrounds and experiences. We foster an engaged, diverse, and
inclusive team culture of accountability and purpose that makes our Firm and our
communities better.

Our firm is committed to attracting and retaining professionals who value each
other and the service we provide by embracing Teamwork, Collaboration, Client
Service, and Innovation. If you are a motivated professional looking for a
long-term fit where you can grow in a role, and will be valued and empowered,
then we invite you to submit your interest to be considered for a Senior Client
Delivery Specialist
role. This is a continuous job opening that is frequently
available at Husch Blackwell. Although specific needs may vary regarding
location, experience, and other factors, if this role aligns with your career
objectives, we encourage you to submit your information for future opportunities
that may arise. This position may be filled in a hybrid capacity, with an onsite
component in one of our Husch Blackwell locations.

The Senior Client Delivery Specialist serves as a strategic operational partner
for assigned Client Relationship Managers (CRMs). This role is responsible for
full lifecycle workflow management, cross-functional coordination, business
process execution, and administrative oversight. The Sr. Specialist ensures
seamless handoffs across teams, reduces attorney administrative burden, and
accelerates client service delivery. Assigned to top-performing CRMs, this role
requires advanced judgment, proactive problem-solving, and portfolio-level
ownership. Essential job functions include:

Requirements

• Bachelor's degree with major coursework in a related field; or commensurate professional and educational experience required.
• 5+ years relevant experience providing comprehensive support to organizational leadership, preferably in a professional services environment.
• 3+ years relevant legal assistance experience required.
• Advanced proficiency in Microsoft Office Suite.
• Demonstrated ability to proactively identify issues, propose solutions, and drive work to resolution with minimal direction.
• Strong communication skills, including providing concise, solutions-oriented status updates and recommendations to attorneys and other stakeholders.
• Ability to handle confidential information of highest level.
• Minimum typing speed of 60 wpm; previous transcription experience preferred.
• Exercise discretion, judgment, and composure.

Responsibilities

• Coordinates all workflow for assigned attorneys, including delegating specific tasks to other teams, follow-up, and quality control.
• Proactively anticipates the needs of attorneys, manages priorities, and resolves administrative challenges with minimal supervision.
• Coordinates and tracks ongoing projects to ensure deadlines and deliverables are met; monitors milestones; updates status reports; communicates progress; and assists with project plans, timelines, and resource allocation.
• Handles special projects and other duties as assigned to support the efficiency and success of the attorneys’ practices.
• Effectively uses workflow management software to log and manage workflow.
• Prepares and processes new matter forms, requests conflict checks, and opens new files.
• Coordinates accounting administrative functions: Coordinates client billing matters; prepares billing letters and other requested client financial updates.
• Assists attorneys with tracking and monitoring alternative fee arrangements.
• Assists attorneys with automation, tracking, and monitoring of matter budgets.
• Coordinates client communications, manages sensitive information, and serves as a liaison between attorneys, clients, and internal departments.
• Supports business development initiatives, including coordinating events, preparing pitch materials, and maintaining client databases.
• Proactively manages attorneys’ inboxes, prioritizing and flagging urgent communications; drafts, reviews, and responds to emails on behalf of attorneys as directed; and organizes/archives correspondence for easy retrieval.
• Provides general administrative support: Maintains attorney contacts; tracks requirements and activity related to CLE and memberships.
• Provides general administrative support as needed, including operating office equipment (PCs, printers, phones, copiers, facsimiles, and typewriters).
• Conducts all business in a confidential manner; copes successfully with demands from timekeepers, remaining calm under pressure.
• Reviews and routes incoming mail and fax communications; prepares and processes outgoing mail and faxes; arranges specialized mail or messenger services as required; and ensures attachments, exhibits, and enclosures are included.
• Assists in coordinating attorneys’ calendars and meeting arrangements; makes travel arrangements and prepares itineraries.
• Prepares, edits, formats, and proofreads legal documents, correspondence, and presentations with a high degree of accuracy; manages version control, file organization, and secure document storage in compliance with firm policies; and facilitates the execution, filing, and distribution of legal documents.
• Types, transcribes, revises, and proofreads legal documents accurately; prioritizes assignments; and meets specific deadlines on projects.
• Shows proficiency in the assigned Practice Specialty Center (practice-group-specific duties as they relate to the PSC).
• Takes personal responsibility for regularly exchanging information and training tips with team members for maximum job effectiveness.
• Demonstrates effective teamwork and communication with team members and all Firm personnel; participates in regular team meetings to discuss current projects and workflow.
• Delegates specific tasks to other teams, as appropriate, to ensure coverage, timely completion, and quality control.
• Leverages automation and dashboards to improve tracking, organization, and execution of work.
• Participates in firm offered AI and technology related trainings to maintain proficiency in related tools and services.
• Researches emerging tools and best practices and recommends process improvements to streamline workflows, increase accuracy, and enhance service delivery.
• Other duties as assigned.

Benefits

• medical and dental coverage
• life insurance
• short-term and long-term disability insurance
• pre-tax flexible spending account for certain medical and dependent care expenses
• an employee assistance program
• Paid Time Off
• paid holidays
• participation in a retirement plan program after meeting eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees