Senior Client Business Analyst

Fiserv • Omaha, NE

124d • Onsite

About The Position

As a Senior Client Business Analyst, you will ensure that Fiserv delivers on its commitments to our financial institution partners. And you will serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization. Specifically, you will be responsible for understanding the client's business objectives and measures of success, supporting system settings analysis, testing and configuration, leading the compilation of project requirements and integrated project plan, liaising between client and Fiserv teams in support of client initiatives, and tracking a client portfolio of projects and service tickets to ensure successful delivery. You will partner closely with product and technology to support cross-client initiatives as the platform changes. You are a key leader who will lead initiatives to support our client's needs and be a liaison with Development and Account Management groups to manage client expectations and resolve technical issues impacting clients. In addition, you will proficiently execute against key business success metrics including financial targets and client experience metrics.

Requirements

• Bachelor's degree in business, operations or a related field required.
• 4-7 years of experience in the Financial Services Industry preferred.
• Shown success in effectively delivering on commitments.
• Working understanding of business financial practices and accounting.
• Knowledge of Fiserv system (PCF, ACS, Letters, DQ, Rules) preferred.
• Experience with Waterfall and Agile Development methodologies preferred.

Nice To Haves

• Solid ability to understand complex business and technical concepts and make balanced judgments when faced with trade-offs.
• Exceptional communication and presentation abilities to interact at all levels of the clients from C-level to technical and operation levels.
• Solid thought leadership and the ability to influence others through collaborative efforts.
• An ability to quickly establish credibility and rapport with a broad set of constituencies.
• A high degree of adaptability and flexibility to excel in a dynamic, fast-paced environment.

Responsibilities

• Develop strong client relationships and identify opportunities to better support their business objectives.
• Understand the client business requirements with the desired business outcomes and implement solutions.
• Ensure alignment with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal, and others to ensure aligned business success.
• Lead the compilation of project requirements - Identify, research, analyze and write client business requirements.
• Manage client projects and provide project consultation in partnership with the client.
• Provide consultation on product best practices and insights into product capabilities.
• Provide product expertise on usage and functions.
• Execute completion and approval of testing, user documentation.
• Ensure business and system development methodologies are followed and continuously improved.
• Ensure clients and other departments actively participate in appropriate phases of the process, such as requirements definition, quality inspection of design documents, testing and validation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree