Senior Client Associate

Gallagher • Lafayette, LA

26d

About The Position

At Gallagher, we’re service-minded individuals shaping a future defined by excellence. As a Senior Client Associate, you’ll play a key role in delivering high-quality service to our clients and supporting our team’s success. This role is all about making an impact—helping clients, improving processes, and contributing to a culture of growth and collaboration.

Requirements

• High School diploma/equivalent plus 1 year directly applicable experience.
• Proficiency in Microsoft Office and basic math skills.
• Appropriate licensing as required.
• Exceptional organizational skills
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• A knack for organizing and managing workflow processes.
• Experience in creating professional documents and reports.
• A service-oriented mindset with a focus on client satisfaction.
• The ability to meet deadlines and follow process standards.
• A collaborative approach to working with teams and clients.

Nice To Haves

• Associate's degree, professional certification, or equivalent training and experience preferred.
• Previous experience managing client relationships.

Responsibilities

• Serve as the go-to person for client support and workflow processes.
• Assist with creating documents, certificates, and reports using our systems and tools.
• Help ensure smooth operations and client satisfaction by supporting the production team and client service functions.
• Directly contribute to retaining clients, enhancing their experience, and achieving team goals.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees