GUCCI Senior Client Advisor - Atlanta Phipps Plaza

Kering•Atlanta, GA

13d•Onsite

About The Position

As a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.

Requirements

Sales management experience in retail, luxury retail, or service-related industry preferred
Bachelor’s Degree in a related field is preferred
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
Ability to manage competing priorities in a fast-paced environment
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
Industry awareness and strong business acumen
Strong verbal and written communication skills and excellent organizational skills
Passion for the Fashion Industry
Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
Qualified candidates must have the proper work authorization to work in the United States

Responsibilities

Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader
Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals
Assist in the development and growth within your team
Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.
Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs
Demonstrates an excellent knowledge of the products as well as Gucci history and heritage
Attract new clients by being a Brand Ambassador through networking within the community
Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.
Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break
Contribute to upholding the visual display of all products in accordance with Gucci visual standards
Support the daily operations of the store when management is not present
First point of contact should a difficult client issue arise.