Evergreen - Senior Client Advisor - Wrentham Outlet
About The Position
Dolce & Gabbana, a global leader in luxury fashion, is building a talent pipeline for our Front of House Sales Team to support current and future openings across our boutiques. ROLE As part of our Front-of-House Sales Team, you will deliver exceptional client experiences, uphold brand standards, and contribute to boutique success. Whether you begin as a Client Advisor or advance to Senior Client Advisor, we offer opportunities for growth, mentorship, and career development. MISSION Provide impeccable service to our clients and be a true ambassador of the brand, ensuring that every client is treated according to the Dolce & Gabbana expectations. Tailor the client experience to exceed expectations, ensuring smooth execution of the sales ceremony. Drive individual and store KPIs including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment. Mentor and coach team members, sharing best practices and product knowledge. Create and maintain a positive work environment that encourages teamwork, creativity, and collaboration. Build and maintain a strong client portfolio through proactive outreach and use of clientele tools. Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current clients, appointment selling and client acquisition. Create personalized, versatile, and timeless silhouettes for clients. Act as MOD when required, overseeing floor operations and team coordination. Execute opening/closing procedures and hold store keys as needed. Provide insights into fashion trends and luxury market developments. Maintain visual merchandising standards and support inventory processes. Foster a collaborative and professional store environment. Perform additional duties as assigned.
Requirements
- Strong communication and relationship-building skills.
- Passion for fashion and ability to create memorable client experiences.
- Flexible schedule availability, including evenings, weekends, and holidays.
Nice To Haves
- Experience in Women’s and Men’s Ready-to-Wear is a plus.
Responsibilities
- Provide impeccable service to our clients and be a true ambassador of the brand, ensuring that every client is treated according to the Dolce & Gabbana expectations.
- Tailor the client experience to exceed expectations, ensuring smooth execution of the sales ceremony.
- Drive individual and store KPIs including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment.
- Mentor and coach team members, sharing best practices and product knowledge.
- Create and maintain a positive work environment that encourages teamwork, creativity, and collaboration.
- Build and maintain a strong client portfolio through proactive outreach and use of clientele tools.
- Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current clients, appointment selling and client acquisition.
- Create personalized, versatile, and timeless silhouettes for clients.
- Act as MOD when required, overseeing floor operations and team coordination.
- Execute opening/closing procedures and hold store keys as needed.
- Provide insights into fashion trends and luxury market developments.
- Maintain visual merchandising standards and support inventory processes.
- Foster a collaborative and professional store environment.
- Perform additional duties as assigned.
Benefits
- Competitive hourly rate plus commission, comprehensive benefits including medical, dental, vision, life & disability insurance, 401(k) plan, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
