Senior Client Advisor - San Fransico
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About The Position
As a Senior Client Advisor for our San Francisco Boutique, you will play a pivotal role in driving the store's business success. Your primary focus will be on achieving sales goals and enhancing client relationships through exceptional clienteling practices. You will be responsible for meeting all key performance indicators (KPIs), including conversion rates, cross-selling, average transaction value (AVT), and upselling. Your strong product knowledge will enable you to master the Client Journey, setting a standard for Client Advisors and ensuring that every client interaction is memorable and impactful. In this role, you will create and maintain robust client relationships, proactively engaging with both existing and prospective clients as outlined by Store Management. Delivering the Valentino Couture Service impeccably across all product categories is essential, and you will guide clients through every phase of their shopping experience—from preparation for sale to the final farewell. Your focus will be on developing and retaining existing clients while also recruiting new ones, ensuring that every selling opportunity is maximized, whether it be through walk-ins, private appointments, or phone consignments. You will work collaboratively with your team to achieve above-average sales and business KPIs, participating in one-on-one appointment routines. Any client issues will be escalated to the Team Manager or Store Manager/Director as necessary. You will handle all sales and after-sales activities, including boutique returns, end-of-season sales, customer returns, repairs, and complaints. Maintaining product availability on the sales floor and knowing the warehouse stock will be crucial to maximizing sales opportunities. Additionally, you will respect all administrative and operational procedures, liaising with the In-Store Visual to adhere to display guidelines and reporting relevant information to store management. Mentoring Client Advisors and new hires on the Client Journey and product knowledge will be part of your responsibilities, as will actively participating in team meetings and training sessions to share best practices and sales objectives. You will also communicate any ideas for training or client engagement activities to the Team Manager or Store Manager/Director. A thorough understanding of company policies and procedures, as well as adherence to loss prevention policies, will be essential in this role. You will also be expected to use the POS system effectively to perform all client transactions and assist with operational tasks when necessary.
