Senior Client Account Representative

Ovation Healthcare•Brentwood, TN

11d

About The Position

The Senior Client Account Representative is responsible for owning strategic client relationships, ensuring delivery excellence, and driving measurable performance improvement within the Revenue Cycle Management (RCM) domain. This role combines deep RCM expertise with strong analytical capabilities to provide clients with actionable insights, proactive issue resolution, and leadership across all aspects of the engagement. The ideal candidate is a trusted advisor who can translate complex revenue cycle challenges into clear recommendations and partner closely with client executives and internal teams.

Requirements

Minimum 5+ years of experience managing client accounts within the Revenue Cycle Management space.
5+ years of experience in healthcare revenue cycle operations, analytics, or client account management.
Demonstrated leadership abilities with a strong track record of issue resolution and client success.
Strong technical and software acumen, including an understanding of basic database principles, data structures, and data exchange formats.
Knowledge of HIPAA, healthcare terminology, payer reimbursement methodologies, and compliance expectations.
Advanced proficiency in Microsoft Excel.
Proficiency with Power BI, Tableau, or similar business intelligence platforms for dashboarding and data visualization.
Excellent written and verbal communication skills; proven ability to communicate complex data in a clear, client-friendly manner.
Experience with EDI files and/or healthcare transactions (e.g., 837, 835) preferred.

Nice To Haves

Experience with major EHR and hospital information systems such as EPIC, Cerner, Allscripts, or similar platforms.
Working knowledge of payer and hospital contracts, healthcare coding systems (ICD, CPT, HCPCS), RCM workflows, and financial analysis.

Responsibilities

Serve as the primary point of contact and strategic partner for assigned clients, ensuring all needs, expectations, and contractual obligations are met or exceeded.
Build and maintain trusted relationships with client project teams, operational leaders, key stakeholders, and executive sponsors.
Proactively surface challenges or performance risks by assessing root causes, operational impacts, and potential solutions; lead clients through shared problem-solving and decision-making.
Communicate a clear vision for client success and regularly provide status updates, metric-driven performance reviews, and strategic recommendations.
Act as the RCM Subject Matter Expert during implementations and ongoing engagements, ensuring deliverables comply with contractual terms and internal processes.
Partner with internal delivery, operations, and technical teams to ensure seamless execution and positive client outcomes.
Report directly to the Director of Client Services.
Analyze and deliver monthly and quarterly analytics reports , highlighting performance against goals, operational trends, and opportunities for improvement.
Manage incoming analytical requests from clients, identifying whether IT or data engineering support is needed and coordinating cross-functional execution.
Conduct frequent reviews of client revenue cycle KPIs—including A/R, denials, cash flow—ensuring accuracy, insight, and transparency.
Leverage BI tools and advanced Excel skills to complete reconciliations, analyze trends, and provide data-backed guidance to clients.