SENIOR CLERK - 64045287 1

State of Florida • Fort Myers, FL

20h

About The Position

This is a Career Service Senior Clerk position working in the Lee County Department of Health. The Senior Clerk position works in the Community Health Call Center and reports to the Office Operations Manager II - SES. This position handles protected health information on a need-to-know basis following Department of Health Information Security and Privacy Policy procedures, and State/Federal laws. Participates in clinic events that may require clerical personnel on evenings, weekends, and during regular business hours. This position has access to applicable information required to perform the job. This position serves a large population of Spanish speaking clients, and the employee may be required to perform interpreter duties if bilingual. Call Center Functions Answers calls professionally by using department opening and closing statement. Answer and process all incoming calls. Routes calls to the proper department Schedules appointments as instructed on appointment clerical criteria document. Returns calls to clients, when appropriate, to verify appointments or to deliver other information related to their pending visit to the health department. Provides information to callers. Informs clients which documents to bring to appointments such as immunization records, income documentation, photo ID, etc. Conducts appointment call reminders for Family Planning clinics and/or other clinics as needed Registration Performs registration functions in accordance with HMS Client Registration User Guide Verifies patient identity confirming date of birth and/or name in the computer system. Creates a new account and updates established accounts. Job Enrichment Attends required meetings and trainings and remains current of all policies and protocol Participates with special projects as the need arises, performs miscellaneous related work as required. Staff will be cross trained to cover the Front Desk as needed. Performs other duties as assigned.

Requirements

• Knowledge of general office procedures and practices
• Knowledge of principles, practices & procedures
• Knowledge of correct spelling, punctuation & grammar usage
• Knowledge of standard business formats & styles for letters & business forms
• Knowledge of basic arithmetic
• Skill in operating a personal computer
• Ability to provide excellent customer service
• Ability to communicates with patients, internal as well as external customers, in a courteous, professional, cooperative & mature manner.
• Ability to adapt daily to numerous changes in scheduling procedures.
• Ability to prepare reports and correspondence
• Ability to operate general office equipment
• Ability to follow office procedures & practices
• Ability to organize & maintain filing systems
• Ability to handle telephone calls in a courteous & effective manner
• Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing
• Ability to establish & maintain effective working relationship with others
• Ability to understand, interpret & apply applicable rules, regulations, policies & procedures
• Ability to prioritize individual workload
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
• Ability to lift and carry up to 50 pounds as needed
• Ability to frequently use telephone, computer, copier and small hand tools, i.e.; stapler, scissors, etc.
• Ability to locate information that is listed alphabetically & numerically
• Ability to follow instructions
• Ability to review data for accuracy & completeness
• Ability to work independently
• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.
• Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to threats involving any disaster or threat of disaster, man-made or natural.
• Selected immunizations or titers and/or periodic screening for tuberculosis may be recommended for this position.
• Incumbent must possess a valid Florida Driver License and have a motor vehicle to carry out these duties.
• This position will abide by all state and federal laws, rules, and DOH policies and procedures.
• This position is classified as sensitive. This individual will perform tasks defined as sensitive and handles confidential information. Background screening is a condition of employment.

Responsibilities

• Answers calls professionally by using department opening and closing statement.
• Answer and process all incoming calls.
• Routes calls to the proper department
• Schedules appointments as instructed on appointment clerical criteria document.
• Returns calls to clients, when appropriate, to verify appointments or to deliver other information related to their pending visit to the health department.
• Provides information to callers.
• Informs clients which documents to bring to appointments such as immunization records, income documentation, photo ID, etc.
• Conducts appointment call reminders for Family Planning clinics and/or other clinics as needed
• Performs registration functions in accordance with HMS Client Registration User Guide
• Verifies patient identity confirming date of birth and/or name in the computer system.
• Creates a new account and updates established accounts.
• Attends required meetings and trainings and remains current of all policies and protocol
• Participates with special projects as the need arises, performs miscellaneous related work as required.
• Staff will be cross trained to cover the Front Desk as needed.
• Performs other duties as assigned.

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees