SENIOR CLERK - 64051821
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About The Position
This position works directly with Accounting and Business Manager to support many operations within the health department and includes front desk duties assisting customers, clerical and computer input, insurance eligibility, billing and payment processing. This position has a working knowledge of all programs within the Health Department to assist a wide variety of customers with their needs. The incumbent uses quality improvement (QI) methods and processes to work with other staff to help identify opportunities for improvement and develop a culture of quality within DOH Wakulla; assists in improvement projects as assigned. Responsible for bill and accounts receivable for Medicaid and third-party insurance billings. Research denied claims, post payments to client’s accounts, apply sliding fee scale to balance due records and billing clients accordingly. Compare unbilled records with Super bills, research errors, and make corrections as necessary. Responsible for school health billing of encounter forms in system. Review monthly statements with accounts receivables to ensure proper billing and payment arrangements are maintained and overdue balances are handled appropriately. Assist clients with questions and concerns regarding their accounts. Work with Volusia County billing to correct errors and provide needed documentation. Provides front desk operations. Responsibilities include but not limited to answering telephone, scheduling appointments, insurance verification, updating patient demographic and financial information as needed, recording services in HMS, posting payments (electronically/manually), running daily reports, checking in/exiting clients. Receives payment from exiting self-pay clients. Ensures date integrity entered in HMS is correct. Assists with proper procedure of receiving medical records and processing medical records requests. Vitals: Process all Birth and Death Certificates and ensure that proper documentation and policies and procedures established by the Bureau of Vital Statistics are followed. Completes daily and monthly reports to ensure they balance. Performs monthly inventory of safety paper. Receive shipments and sign paperwork upon receipt. Inspect contents to ensure they are undamaged. Verify packages according to order and invoices (quantity & quality). Sorts deliveries and allocate them to their designated department. Performs other duties as needed. Serves on a team to participate in disasters and/or emergency situations as required by the Florida Department of Health.
