Senior Claims Specialist, General Liability
About The Position
Zurich is seeking an individual interested in growing their claims career with our General Liability team. As a General Liability (GL) Senior Claims Specialist on our IPZ (international Program) team you will work with a team of claims professionals with diverse experiences and backgrounds. This environment will support your development as you hone your technical skill set in GL policy interpretation and coverage analysis to resolve your claims effectively. At this level, you will handle single and multi-party personal or commercial line claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled most efficiently and effectively while delivering a customer-centric claims service. You will be expected to collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers, and brokers to provide a quality claims experience. Additionally, you will learn and develop knowledge of established protocols and industry best practices to ensure that claims are handled in the most efficient, effective way while delivering a quality customer-centric claims experience. This position will work from one of the following office locations: Addison, TX; Atlanta, GA; Omaha, NE; Overland Park, KS; Schaumburg, IL; Maitland, FL; New York, NY; Parsippany, NJ or Gold River, CA.
Requirements
- Bachelor's Degree and 6 or more years of experience in the Claims and/ or Litigation Management area
- High School Diploma Equivalent and 8 or more years of experience in the Claims and/ or Litigation Management area
- Juris Doctor and 2 or more years of experience in the Claims and/ or Litigation Management area
- Zurich Certified Insurance Apprentice, including an associate degree with 6 or more years of experience in the Claims and/ or Litigation Management area
- Completion of Zurich Claims Training Program and 6 or more years of experience in the Claims and/ or Litigation Management area
- Must obtain and maintain required adjuster license(s)
- Microsoft Office experience
- Knowledge of insurance regulations, markets, and products
Nice To Haves
- Commercial general liability claims handling experience within the area that includes litigated and severity injury claims
- Extensive litigation experience
- A Juris Doctor (JD) degree is not required for this role
- Currently hold an active adjusters license
- Experience collaborating across work groups ability to develop and maintain strong relationships
- Understands claims adjustment process and possesses the ability to determine scope/exposure for losses
- Understands the use of vendors and how litigation strategies are developed
- Understands and applies financial and actuarial/reserving concepts.
- Familiarity with negotiation strategies and experience in suggesting alternative approaches
- Negotiation skills
- Organizational and time management skills
- MS Office
- Customer service experience
- Strong analytical, critical thinking, and problem-solving skills
- Strong verbal and written communication skills
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Insurance Carriers and Related Activities
Number of Employees
5,001-10,000 employees
