Senior Claims Specialist, Cyber

AXA•New York, NY

About The Position

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. AXA XL provides cyber insurance and technology professional liability on an open brokerage basis to start-up firms all the way up to the Fortune 500. As digital threats grow more sophisticated, malicious and hard to detect, our focus on innovation by providing tailored solutions to complex risks has earned AXA XL the reputation as an industry leader. An increased dependence on technology brings increased vulnerabilities. Data breaches threaten the security of financial, customer, employee and other proprietary data, and, at any time, a cyber-attack can disrupt a company’s operations. We have an exciting opportunity for a Senior Claims Specialist - Cyber to join a dedicated professional claims counsel team in a rapidly growing and dynamic segment

Requirements

A Bachelors Degree and a Juris Doctor (J.D.) are required
Advanced legal experience in the Insurance Industry or experience working directly with those within the Insurance Industry is required for this role. Technology / Cyber sector, and / or insurance coverage experience is highly preferred.
A robust background in the following areas of insurance and claims coverage law are highly coveted: Cyber & Technology, Privacy and Data Breaches, Libel & Slander, Trademark, Defamation, Media with prior handling of matters involving Errors & Omissions Professional Liability Claims.
Exceptional organizational and time management skills with the ability to perform accurate mathematical calculations.
Effective collaborative skills in a fast paced team-centric environment with the ability to present information in a clear, insightful and concise manner.
Effective interpersonal, presentation, written and verbal communication skills.
The ability to demonstrate critical thinking, decision making and problem solving skills.
The ability to travel a minimum of 10-15% of the time is anticipated.

Nice To Haves

Continuing education or professional designations in insurance underwriting and information privacy including Registered Professional Liability Underwriter (RPLU), Certified Information Privacy Professional and Chartered Property Casualty Underwriter (CPCU) are preferred but not required.

Responsibilities

Managing assigned complex Cyber and Technology claims across multiple jurisdictions, setting the case strategy for these claims in partnership with the Cyber Practice Leader and Claims Management, and taking all available steps to achieve the optimal outcome.
Independently manage caseload in all aspects within approved authority level. Responsibilities include, but not limited: initial claim evaluation, coverage analysis pursuant to AXA XL policies, underlying policies and any applicable other insurance, preparation of written coverage determination, initial and ongoing evaluation of liability, damages and appropriate reserves.
Litigation management of Cyber and Technology Errors and Omissions (E&O) liability claims including: retention of counsel, strategy planning and analysis that may include alternate dispute resolution, direct negotiations and/or trial management.
Developing and maintaining corporate client relationships, working closely with client in-house counsel establishing effective risk management strategy both on an individual case basis as well as on overall strategic planning towards mitigation of future claims.
Maintaining expertise with the products, services, priorities and target markets to more effectively enable clients to uncover hidden cyber risks.
Working with underwriters with respect to the creation and development of insurance contracts, products, and services.
Producing internal reporting and ensuring that reserves are set according to best practice guidelines.
Coordinating and managing communication with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.) ensuring we are providing the highest level of customer service
Responsive claims management in direct coordination with a diverse team of specialists: computer forensics, data breach notification and call center services, credit and ID monitoring, public relations and expert legal counsel.
Identifying, monitoring, presenting and reporting on emerging liability and coverage trends.
Handling calls on the AXA XL Data Breach Hotline.

Benefits

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.