Senior Claims Specialist - Bodily Injury

Concord General Mutual Insurance Company•Auburn, MA

10d•$60,000 - $85,000•Remote

About The Position

This Senior Claims Specialist role focuses on Bodily Injury (BI) claims and consists of providing feedback, training, and educational material to claim associates throughout our operating states from a Home Office setting or other location.

Requirements

Several years of claims related experience; demonstration of above average problem solving, training and skill building ability.
Hold skills applicable to Associate, Branch, and Field Claims Representatives
Communicate effectively in oral and written form
Exhibit strong leadership skills and perform as a role model
Maintain a professional image and be independent, innovative, and efficient in the performance of their duties
Work effectively with others

Responsibilities

Review and monitor open bodily injury claim files.
Aid with coverage, liability and damage determinations.
Review closed files to provide feedback to claim handlers.
Review open and closed files to ensure adherence to claim handling guidelines and state’s Fair Claims Practices.
Be responsible to oversee and coordinate various projects assigned, requiring communication with regional or branch claim offices.
Develop and present educational material to claim associates in classroom and remote settings.
Work effectively with associates and customers at all levels.
Occasionally, Travel to various claim branch locations throughout the Company as needed.
Attend meetings, seminars and other training classes as required.
Assist with other duties as assigned within the regions or elsewhere on request.

Benefits

medical
vision
dental
life insurance
disability insurance
a generous paid time off program for vacation, personal, sick time, and holiday pay
parental leave
adoption assistance
fertility treatment assistance
a competitive 401(k) plan with company match
gym member/fitness class reimbursement
additional resources and programs that encourage professional growth and overall wellness