Senior Claims Representative- Reinsurance

QBE Insurance Group • New York, NY

2d • $68,000 - $102,500 • Hybrid

About The Position

The purpose of this role is to deliver high‑quality Re/insurance claim service by accurately assessing coverage, investigating exposures, evaluating and negotiating claims, and resolving assigned matters in accordance with QBE’s Claims Guidelines, policy terms, and applicable regulations. The role may support property and/or casualty claims based on business needs and portfolio composition. In addition, the role includes developing proficiency in and contributing to the claims audit process, including learning audit standards, participating in audit activities, and supporting continuous improvement across the portfolio. The position also contributes to departmental effectiveness by promoting best practices, maintaining data integrity, ensuring compliance with procedures, and providing clear and timely communication to internal and external stakeholders.

Requirements

• Some relevant work experience in casualty and/or property claims

Nice To Haves

• Some experience in insurance
• Tertiary Degree or equivalent combination of education and work experience.

Responsibilities

• Maintain current knowledge of insurance guidelines and policy changes.
• Resolve non-compliant issues and escalate when necessary.
• Maintain good client relationships and respond to client requests promptly.
• Process incoming insurance claims and determine coverage.
• Set reserves, authorise payments, and settle claims efficiently.
• Identify and report suspicious or fraudulent claims.
• Share information with stakeholders while considering confidentiality guidelines.
• Ensure compliance with accreditation levels and policies.
• Provide clear and timely communication with all stakeholders.

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees