Senior Claims Manager

Slayden • Austin, TX

77d • $140,000 - $165,000

About The Position

MWH is a leading water and wastewater treatment focused general contractor in the US with a rich history dating back to the 19th century. Fueled by the mission of Building a Better World, our teams are rapidly growing across the nation. As a company committed to our teams' well-being and growth, we offer a supportive work environment, opportunities for advancement, and the chance to contribute to a mission that shapes the future. Your expertise and ambition are valued here. The work we do matters. The critical systems infrastructure we build changes lives, betters communities, and improves ecosystems. If you're passionate about this, we want to hear from you.

Requirements

• Bachelor's degree in Business Administration, Risk Management, Construction Management, or related field preferred; or equivalent combination of experience, skills, and training.
• Minimum of 10 years experience in construction administration, risk management, or related roles.
• Experience with CCIP, OCIP, or similar insurance programs preferred.
• Strong understanding of construction insurance liability policies and claims processes.
• Excellent organizational skills with keen attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in MS Suite and relevant project management software.

Nice To Haves

• Certification in Risk Management or Claims (e.g., CRIS, ARM, CPCU) is a plus.
• Familiarity with construction contracts and subcontractor agreements.
• Experience managing litigation or working closely with outside counsel.

Responsibilities

• Manage and oversee all claims including general liability, workers compensation, property damage, and subcontractor claims.
• Investigate claims in collaboration with project teams and subcontractors ensuring thorough documentation and compliance with policies.
• Develop and implement claims policies and procedures to improve efficiency and accuracy.
• Coordinate with insurance carriers, brokers, Legal & Risk Director, and legal counsel to ensure timely and fair resolution of claims.
• Monitor claims progress and provide updates to leadership highlighting potential risks and trends.
• Analyze claims data and emerging trends to develop enterprise-wide risk reduction strategies.
• Collaborate with internal risk and legal teams to review and update claims protocols ensuring alignment with OCIP/CCIP requirements and industry best practices.
• Provide strategic input on contract language and insurance requirements during project planning phases to preempt future claims.
• Serve as the primary point of contact for internal teams, subcontractors, and external stakeholders on claims-related matters.
• Work with project managers, Legal & Risk Director, and legal counsel to interpret contract provisions related to claims and insurance.
• Provide guidance and training to project teams on claims management and documentation best practices.
• Identify opportunities to streamline processes through technology and workflow improvements.
• Collaborate with insurance carriers, brokers, Legal & Risk Director, and legal teams to manage Return to Work and Light Duty programs, approvals, mediations, and appeals.
• Continuously refine claims workflows to improve efficiency, documentation accuracy, and stakeholder responsiveness.
• Implement technology solutions to support real-time tracking and reporting of claims metrics across the enterprise.
• Maintain accurate and detailed claims records including correspondence, reports, and settlements.
• Prepare regular reports on claims activity, costs, and performance for leadership and stakeholders.
• Ensure compliance with all legal, contractual, and insurance requirements in the claims process.

Benefits

• Group health & welfare benefits including options for medical, dental, and vision.
• 100% Company Paid Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D.
• Short Term Disability (STD) and Long Term Disability (LTD).
• Employee Assistance Program and Health Advocate.
• Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity.
• Paid Time Off Program includes vacation and personal time.
• Paid Sick and Safe Leave.
• Paid Parental Leave Program.
• 10 Paid Holidays.
• 401k Plan with company matching contributions up to 4%.
• Employee Referral Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Heavy and Civil Engineering Construction
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees