Senior Claims Assesor

Allianz Insurance•Baltimore, MD

5d•$65,000 - $85,000

About The Position

The Senior Claims Assessor plays a critical role in managing and evaluating a portfolio of complex claims in line with policy terms and risk guidelines. This position ensures timely and accurate claim assessments and delivering excellent service to policyholders and brokers. The role requires a strong understanding of policy conditions, legal frameworks, and commercial sensitivity, as well as effective collaboration across departments such as Collections and Commercial.

Requirements

Solid understanding of insurance contracts, and policy wording.
In-depth knowledge of claims and collections processes, systems, and quality standards and operational guidelines.
Ability with numbers and data interpretation.
Strong interpersonal and communication skills.
Strong analytical and problem-solving skills with a keen attention to detail.
Customer-centric, results-oriented team player with high professional standards.
Bachelor’s Degree in Business Administration, Law, Insurance, or a related field.
Minimum 3–5 years of experience in claims assessment within the insurance industry.
Adjuster’s License mandatory.

Nice To Haves

Experience in credit insurance handling is a strong plus.

Responsibilities

Assess trade credit insurance claims to determine coverage and liability based on policy terms and conditions, risk data and debt documentation.
Request additional documentation or clarifications from policyholders and/or brokers.
Cleary communicate assessment decisions and next steps to the policyholders and/or brokers.
Handle possible claim appeals and resolve complaints from policyholders and/or brokers.
Collaborate with the Collections team to verify the adequacy of collection efforts and policy compliance.
Respond promptly to internal and external inquiries through the Claims Helpdesk.
Apply commercial gestures authorized by the Commercial department and escalate contractual issues when needed.
Maintain detailed and accurate records and documentation throughout the claim lifecycle.
Provide support and assistance to other team members.
Support process improvement initiatives, knowledge sharing, and departmental training.